Open Positions

• Greet and welcome visitors as soon as they arrive at the office
• Answer and screen phone calls
• Create and update records as needed, including but not limited to employee schedules, emails, and other documents as needed
• Take minutes of various committee meetings and post in a timely manner
• Maintain office supplies inventory as needed
• Maintain office condition by cleaning, organizing, sorting, and replacing supplies as needed; keep kitchenette and conference room clean
• Assist with special projects or projects of importance as assigned by management or supervisor
• Provide general support to management in various areas such as answering questions, providing feedback, or scheduling meetings as needed by assisting with other duties as assigned by management or supervisor
• Perform other duties as assigned by management or supervisor

• Knowledge of Microsoft Office applications (Word, Excel, PowerPoint).
• Experience in Publisher and Canva (preferably)
• Ability to work independently with minimal supervision.
• Ability to prioritize tasks and complete them in a timely manner.
• Excellent time management skills and ability to prioritize and organize multiple tasks before they are assigned for completion.
• Attention to detail and problem-solving skills.

Position Summary:

Highland Clinic is a well-established multi-specialty clinic. We are seeking a dependable and motivated Certified Medical Assistant (CMA) Float to join our team full-time. This position provides support across multiple departments as needed, assisting providers and staff in delivering exceptional patient care.

Essential Functions:

1. Rooming patients and obtaining vital signs
2. Assisting providers with examinations and procedures
3. Preparing exam rooms and maintaining clinical supplies
4. Documenting patient information accurately in the EMR
5. Administering injections and medications as directed
6. Performing clerical duties including phone calls and patient follow-up
7. Floating between departments based on staffing needs
8. Maintaining professionalism and excellent patient service at all times

Qualifications:

1. Current CMA certification, required
2. Previous clinical experience, preferred
3. Ability to adapt quickly in a fast-paced environment
4. Strong communication and organizational skills
5. Team-oriented with a positive attitude
6. Reliable transportation and flexibility to work in various clinic areas

Position Summary:

The Coding Claims Analyst is responsible for ensuring accurate medical coding. This role works collaboratively to review documentation, assign appropriate codes, resolve claim edits and denials, and support regulatory compliance. The ideal candidate brings strong analytical skills, attention to detail, and a thorough understanding of payer guidelines within a fast-paced, physician-driven environment.

Essential Duties:

• Review and resolve insurance claim rejections and coding denials to ensure accurate and timely reimbursement.
• Make contact on a minimum number of accounts/claims per day
• Communicate any coding or claim issues to supervisor
• Maintain quality documentation/audit trail of actions taken on patient accounts by keeping clear, concise notes in the patient accounting system
• Meet department quality review expectations
• Meet department accounts receivable aging standards
• Maintain 100% patient confidentiality at all times
• Maintain up-to-date knowledge of coding guidelines, payer policies, and regulatory changes
• Correct coding errors related to CPT, ICD-10, and HCPCS and resubmit claims in compliance with payer guidelines
• Prepare and submit formal appeals with supporting clinical documentation when appropriate
• Monitor denial trends and recommend process improvements to reduce recurring issues

Education:   

• High School diploma required
• Associate’s or Bachelor’s degree preferred

Experience: 

• Minimum 1-2 years of medical billing experience
• Coding certification and multi-specialty practice experience preferred
• Familiarity of patient accounting system required
• NextGen Practice Management software exposure preferred

Job Description:

Job Summary
We are seeking a compassionate and dedicated Float Registered Nurse to join our healthcare team. The ideal candidate will possess a strong commitment to providing high-quality patient care in a clinic environment. This role requires excellent clinical skills, the ability to work collaboratively with other healthcare professionals, and a passion for supporting patients. This position requires the employee to float between our Ruston and Monroe offices, as needed.

Duties

• Provide comprehensive nursing care to patients in accordance with established protocols and standards.
• Administer medications and treatments as prescribed by physicians.
• Monitor patient vital signs and health status, documenting any changes or concerns.
• Assist in the development and implementation of individualized care plans for patients.
• Educate patients and their families about health conditions, treatment plans, and preventive care measures.
• Other duties as assigned by manager or physician.

Requirements

• Valid Registered Nurse (RN) license in the state of Louisiana.
• At least 2 years of RN experience in an Oncology clinic/department.
• Strong communication skills to effectively interact with patients, families, and team members.
• Commitment to ongoing professional development and staying current with nursing best practices.
• Candidates must meet all background screening requirements prior to hire

Join our team of dedicated healthcare professionals committed to making a difference in the lives of our patients. Your expertise as a Registered Nurse will be invaluable in delivering exceptional care within our community.

Job Type: Full-time

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Experience:

• RN: 1 year (Required)

License/Certification:

• BLS Certification (Required)
• RN License (Required)

Work Location: In person, float between Ruston/Monroe

Position Summary:

The Receptionist serves as the first point of contact for patients and visitors, providing exceptional customer service while managing appointment scheduling, patient registration, insurance verification, payment collection, and communication between patients, providers, and clinic departments.

ESSENTIAL DUTIES:

• Schedules, coordinates and reschedules patient’s appointments.
• Greets and registers patients in a prompt, pleasant, and helpful manner.
• Verifies necessary patient demographic and insurance information
• Answers telephone, screens calls, takes messages, and provides information.
• Answers questions regarding patient appointments and testing.
• Collects deductibles and co-pays as required by insurance.
• Oversees waiting area, coordinate patient movement, reports problems or irregularities.
• Attend meetings as required.
• Maintain patient confidentiality.
• Other duties as assigned by manager. 

QUALIFICATIONS:

• High school graduation or GED
• Minimum one year of medical office, healthcare customer service, or front desk experience preferred.
• Experience with scheduling and patient registration preferred.
• Experience with electronic medical records and practice management software preferred.

SUMMARY OF DUTIES:  

The Receptionist serves as the first point of contact for patients and visitors, providing exceptional customer service while managing appointment scheduling, patient registration, insurance verification, payment collection, and communication between patients, providers, and clinic departments.

ESSENTIAL DUTIES:

• Schedules, coordinates and reschedules patient’s appointments.
• Greets and registers patients in a prompt, pleasant, and helpful manner.
• Verifies necessary patient demographic and insurance information
• Answers telephone, screens calls, takes messages, and provides information.
• Answers questions regarding patient appointments and testing.
• Collects deductibles and co-pays as required by insurance.
• Monitor patient flow, maintain a welcoming waiting area, and communicate delays or concerns to patients and staff.
• Attend meetings as required.
• Maintain patient confidentiality.
• Other duties as assigned by manager.

QUALIFICATIONS:

• High school graduation or GED
• Minimum one year of medical office, healthcare customer service, or front desk experience preferred.
• Experience with scheduling and patient registration preferred.
• Experience with electronic medical records and practice management software preferred.

POSITION SUMMARY:

The Ophthalmology Technician provides clinical, technical support to ophthalmologists by performing patient assessments, diagnostic testing, documentation, patient education, and clinical procedures.  This position is responsible for preparing patients for examination, performing ophthalmic testing, assisting with treatments and minor procedures, coordinating patient care, and maintaining accurate medical records while promoting quality patient outcomes, exceptional customer service, and efficient clinic operations.

ESSENTIAL FUNCTIONS:

1. Obtains and documents patient medical and ocular histories, performs preliminary examinations, and completes ophthalmic diagnostic testing, including visual acuity, refractions, intraocular pressure, color vision, OCT, visual fields, fundus photography, pachymetry, Lenstar, topography, and other testing as ordered.
2. Assists physicians with examinations, office procedures, treatments, and medication administration, including the instillation of ophthalmic medications, while preparing examination rooms, instruments, and equipment.
3. Provides patient education regarding diagnostic testing, procedures, medications, treatment plans, surgical instructions, and follow-up care while addressing patient questions and communicating physician recommendations.
4. Coordinates patient care by scheduling surgeries, diagnostic testing, imaging, laboratory services, referrals, and follow-up appointments while ensuring appropriate documentation and communication.
5. Accurately documents patient assessments, testing results, procedures, physician encounters, and patient communications within the electronic medical record (EMR), including scribing as assigned.
6. Maintains ophthalmic equipment, instruments, and clinical supplies; adheres to infection prevention, safety, and confidentiality standards; and performs additional clinical or administrative duties as assigned to support efficient clinic operations.
7. Perform other duties as assigned.
8. Uphold the mission of Highland Clinic in full measure.

REQUIREMENTS:

Education: High school diploma or GED required; Completion of an accredited ophthalmic technician or medical assistant program preferred.

Experience:

• Previous ophthalmology, optometry, medical assistant, or healthcare experience preferred.
• Experience performing ophthalmic diagnostic testing and assisting with patient examinations preferred.
• Experience with electronic medical records (EMR) and medical documentation preferred.
• Strong customer service and patient communication experience preferred.

Certifications/Licenses:

• Certified Ophthalmic Technician (COT) preferred

• Certified Ophthalmic Assistant (COA) or other ophthalmic certification preferred.

What we do here changes people’s lives. Highland Clinic is committed to providing a reputable source of quality comprehensive health care to every patient that comes through our doors. That’s where you come in.

Once you join us you’ll feel like you’re right where you belong. We greatly value our employees and their hard work. We reward our team for the patient care they provide with competitive pay and a benefits package that includes 401k matching, options for Medical, Disability, Dental, Vision and Life insurance, and paid time off!

POSITION SUMMARY: You will function as a member of our clinical team, addressing all patient inquires made to Highland Clinic Business Office via phone call or “in-person” visit.

ESSENTIAL DUTIES AND RESPONSIBILITIES include, but are not limited to the following:

• Address patient collection questions, billing questions, complaints, insurance claims, and other patient requests made to the Business Office via phone call or “in-person”. 
• Sort insurance company correspondence and distribute to the appropriate team in the insurance services department. 
• Assist in switchboard /cashier relief. 
• Assist the file clerk as needed (pull documentation requests and organize files to be scanned).

SPECIFIC DUTIES: 

• Research patient inquiries regarding billing, insurance claim denial or refund requests. 
• Routinely work patient accounts and make corrections as necessary. 
• Refile insurance claims and call insurance companies to check status on outstanding claims. 
• Sort and distribute insurance company correspondence. 
• Become a liaison between patient and doctor. 
• Resolve any billing issues the patient may have and deter any concerns they express.
• Provide relief for the switchboard/cashier as needed for lunches, breaks, etc.  (multi-line phones) Accept payments on patient accounts.
• Order supplies, handle attorney requests & business office mail, and take the office deposits.

QUALIFICATION REQUIREMENTS: 

• High School diploma or equivalent. 

• At least one year experience in medical billing. 
• Must able to perform each essential duty satisfactorily. 
• General accounting knowledge and skills. 
• Strong communication skills, oral and written. 
• Able to perform in a Customer Service based environment. 
• Able to communicate effectively with patients, insurance carriers, doctors and business office personnel. 
• Experience with windows based software.

Job description: