Can I make one payment for my entire family?
For your convenience Highland Clinic provides family billing for our patients. One statement is mailed listing balances due for each member of your household. This allows you to quickly and easily identify the amount due and issue one payment.
How will I know how much money to bring to my appointment?
Co-payments, coinsurance, and/or deductibles are due at the time of service. In most cases, the amount you owe will be listed on your insurance card, but, there still may be additional deductible and/or coinsurance amounts. We will estimate the amount you owe based on information we receive from your insurance company. However, you are responsible to pay the full amount determined by your insurance company when your claim is paid, regardless of our estimation.
I don’t have insurance. Can I still see my doctor?
For self-pay patients, payment is due at the time of service. For questions about your account, please call our business office at (318) 798-4602. We accept cash, checks, Visa, MasterCard and Discover.
My account has been placed with a Collection Agency. What does this mean?
If your account is assigned to a professional collection agency, you may be required to pay your balance in full for any appointments unless you have been notified by certificate of mailing that you are no longer able to receive services from that physician.
My account is past due. Can I still see my doctor?
Past due balances must be paid prior to future services being received unless a true medical emergency exists. Please be aware appointments may be rescheduled to allow the past due balance to be paid.
My address and telephone numbers have changed. Can I let you know the next time I come to the doctor?
You must provide us with your current billing address, all available telephone numbers and any other important contact information. If your address or contact information changes, it is your responsibility to contact us with the updated information as soon as possible to keep your records current.
Part of my office visit to my doctor wasn’t covered by my insurance company. What now?
Please be aware that some or perhaps all of the services provided by your doctor may not be covered fully by your insurance company, even though we may accept assignment after verification of coverage. We must emphasize that our relationship is with you, the patient, and not your insurance company. Since your contract is with your insurance company and possibly your employer, it is necessary that you know and understand the level of services your insurance covers. You will be financially responsible for services not covered by your insurance company.
What happens if I come to my doctor’s appointment and I don’t have my insurance card?
If you cannot provide us with proof of insurance coverage at the time of your visit, payment will be due at the time of service, or you may be asked to reschedule your appointment. If your insurance company denies the claim, you will be responsible for any unpaid amount.
What happens if my check is returned?
In the event you submit payment by check and the bank returns the check unpaid for any reason, we will add $25.00 to your original balance. In addition, we may seek all legal remedies provided to us under Louisiana law.
What if I don’t pay the full amount due?
Payment in full is due when you receive your statement. Patient balances not paid in full within 30 days after receipt of statement are considered past due. Finance charges will begin to accrue at a rate of 1.5% per month, which is an annual percentage rate of 18% applied to the total balance after deducting payments and credits on the account. Past due accounts will be reviewed for referral to a professional collection agency and/or attorney for further collection activity. You will be responsible for all collection costs incurred, including any reasonable attorney fees and court costs, if applicable.
What if I don’t show up for my appointment and forget to call?
If you fail to cancel or reschedule your appointment 24 hours before the appointment date, your account is subject to incurring a $25.00 “No Show” fee.
What if I have a question about my bill?
We will send a statement to the billing address you provide notifying you of any balances you may owe. If you have any questions or dispute the validity of your balance, we ask that you contact our business office within 30 days after you receive your first statement.
What if my doctor isn’t on my insurance plan?
We ask that before you receive services from Highland Clinic that you verify that we are participating providers for your insurance company. In the event that we are not, we will file the initial claim as a courtesy for you; however, payment is due at the time of service.
Why do I sometimes get a bill from you and the hospital?
Highland Clinic and CHRISTUS Highland Medical Center are two separate facilities. If you are seen by one of our physicians in the office or the hospital, you will receive a statement from Highland Clinic. If you receive services from Christus Highland Medical Center, you will receive an additional statement. If you receive services from both the physician’s office and the hospital, you will receive two statements. The appropriate telephone number for questions is located on each of the statements.