GENERAL SUMMARY OF DUTIES: Provides administrative assistance to the Clinic CEO, CFO, Director of Human Resources, board members and other staff.
RESPONSIBILITIES: 1. Performs duties for administrative and management staff, including dictation, transcribing correspondence, minutes and reports, and proofreading typed material. 2. Handles confidential matters concerning clinic policies and practices. Handles a variety of matters involving contact with various staff, board members, medical committees, government agencies, and the public. 3. Receives and assists visitors and telephone callers. Refers callers to appropriate individuals, take phone messages and screen calls. Answer physician referral line and directs patients to appropriate departments/physician. 4. Assist Administrator, CFO, and Director of Human Resources with special projects. 5. Assist Human Resources when HR Assistant or Director of Human Resources is not available. 6. Maintain Calendar for meetings. Contact participants by memo to attend meetings with a follow up phone call reminder. Order food for meetings, prepare meeting room and request equipment (projector, laptop) as required. 7. Attends monthly Board of Director’s meetings, semi-annual staff meetings and other committee meetings as assigned. Records minutes of meetings. Prepares Power point presentations. Assists with the preparation of materials, agendas, handouts, etc. 8. Maintains governance documents and files including those related to committees, quality assurance, strategic planning, bylaws, personnel, compensation, finance, and other files related to legal matters. Prepares summary for management and board.
Maintains strictest confidentiality.
The jobholder must demonstrate current competencies applicable to the job position.
EDUCATION: Associate degree in business administration or equivalent experience. Bachelor degree preferred.
EXPERIENCE: Minimum of three years of administrative assistance experience including one year with a health care organization. Typing ability of 80 wpm preferred.
KNOWLEDGE: 1. Knowledge of organization policies, procedures, systems. 2. Knowledge of health care administration practices. 3. Knowledge of computer systems, programs and applications (Word, Excel, Power point and Publisher). 4. Knowledge of grammar, spelling, and punctuation to type from draft copy, review and edit reports, and correspondence.
ABILITIES: 1. Ability to work professionally and effectively with staff, patients, public, external agencies. 2. Ability to exercise initiative, problem solving, decision-making.
Job Type: Full Time
ESSENTIAL FUNCTIONS: 1. Obtains patient history and charts procedures for medical records. 2. Schedule surgeries, pre-ops, MRIs, CTs, Lab and appointments. 3. Handles patient questions during visits and via phone, providing advice and resolving problems in consultation with physician. 4. Uses and maintains equipment and supplies appropriately. 5. The jobholder must demonstrate current EXPERIENCE: Minimum of two years experience in medical office. KNOWLEDGE: 1. Knowledge of medical technology and techniques including knowing how to conduct necessary medical tests. 2. Proper spelling of medical terms and medications. 3. Knowledge of educational techniques in instruction of patients. ABILITIES: 1. Ability to establish/maintain effective relationships with patients, physicians, staff. 2. Ability to use communication/listening skills and telephone techniques effectively.
The Front Office Coordinator books, coordinates and reschedules patients appointments. Relays necessary messages to staff. Greets and registers patients in a prompt, pleasant, and helpful manner. Answers telephone, screens calls and takes messages. Verifies necessary information and records in the medical record. Collects deductibles and co-pays as required by insurance. Maintains and updates current information on physician's schedules ensuring that patients are scheduled properly and appointments are confirmed. Schedules surgeries, outpatient appointments and admissions as requested. Answers questions regarding patient appointments and testing. Assembles patient’s charts for next day visit. Updates profile on all patients. Oversees waiting area, coordinate patient movement, reports problems or irregularities. Attends meetings as required. The jobholder must demonstrate competencies applicable to the job position. Requirements: •Excellent communication skills with the ability to effectively communicate with all levels of staff and patients. •Detail Oriented, with excellent organizational skills. •Self-Driven, shows initiative and thinks proactively. •Highly motivated, reflecting positive attitude at all times. •General understanding of billing and coding. •Ability to work independently and as a team member. •Able to Report to work on time is a must. •Excellent computer stills is a must, with knowledge of McKesson and NextGen software preferred. •Minimum 2-4 years of medical office experience; multi-specialty physician environment a plus. Position is Full-Time: Monday through Friday 8a.m. to 5p.m.
Fulfills patient care responsibilities as assigned. Checks schedules and organizes patient flow; accompanies patients to exam/procedure room; assists patients as needed with walking, transfers, dressing, collecting specimens, and preparing for exam, etc. Collects patient history; performs screenings per provider guidelines; assists physicians with various procedures and charting. Fulfills clerical responsibilities as assigned which may include: obtaining lab/x-ray reports, hospital notes, referral information, etc.; completing forms/requisitions as needed; scheduling appointments. Fulfills assigned tasks, which may include: setting up instruments and equipment according to department protocol; cleaning exam/procedure rooms, instruments and equipment between patient visits to maintain infection control; cleaning sterilizer according to scheduled maintenance program and keeping appropriate records; ordering, sorting, storing supplies; restocking exam/procedure rooms. Requirements: •Skilled in performing tasks appropriately. •An understanding of patient education needs by effectively sharing information with patients and families. •Ability to learn and retain information regarding patient care procedures. •Can project a pleasant and professional image. •Able to plan, prioritize and complete delegated tasks. •Demonstrate compassion and caring in dealing with others. Position is FULL-TIME Monday through Friday 8 a.m. to 5 p.m.
Assist physicians and staff with the daily coordination of patient care to the facility. Must be certified from an accredited school of nursing and must have a current licensure with the State of Louisiana. Work hours will be Monday through Friday, 8:00 a.m. to 5:00 p.m.