We are an equal opportunity employer committed to ensuring a diverse workforce. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law. To view the most recent EEO is the Law Poster, click here.

E-Verify

This employer participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S. For more information on E-Verify, click here.

Open Positions

Certified Medical Assistant - Shreveport

ESSENTIAL FUNCTIONS: 1. Obtains patient history and charts procedures for medical records. 2. Schedule surgeries, pre-ops, MRIs, CTs, Lab and appointments. 3. Handles patient questions during visits and via phone, providing advice and resolving problems in consultation with physician. 4. Uses and maintains equipment and supplies appropriately. 5. The jobholder must demonstrate current EXPERIENCE: Minimum of two years experience in medical office. KNOWLEDGE: 1. Knowledge of medical technology and techniques including knowing how to conduct necessary medical tests. 2. Proper spelling of medical terms and medications. 3. Knowledge of educational techniques in instruction of patients. ABILITIES: 1. Ability to establish/maintain effective relationships with patients, physicians, staff. 2. Ability to use communication/listening skills and telephone techniques effectively.

Certified Medical Assistant - Sibley

ESSENTIAL FUNCTIONS: 1. Obtains patient history and charts procedures for medical records. 2. Schedule surgeries, pre-ops, MRIs, CTs, Lab and appointments. 3. Handles patient questions during visits and via phone, providing advice and resolving problems in consultation with physician. 4. Uses and maintains equipment and supplies appropriately. 5. The jobholder must demonstrate current EXPERIENCE: Minimum of two years experience in medical office. KNOWLEDGE: 1. Knowledge of medical technology and techniques including knowing how to conduct necessary medical tests. 2. Proper spelling of medical terms and medications. 3. Knowledge of educational techniques in instruction of patients. ABILITIES: 1. Ability to establish/maintain effective relationships with patients, physicians, staff. 2. Ability to use communication/listening skills and telephone techniques effectively.

Coding Claims Analyst

SUMMARY OF DUTIES: Participates in the review of all Highland Clinic claim edits, procedure code master files and diagnoses master files for inappropriate billing codes and informs appropriate medical staff personnel.  Responsible for follow up of and collection on primary, secondary, and tertiary insurance claims in a timely manner, insuring accuracy and prompt adjudication of claims. Performs all aspects of claims analysis including refiling, error correcting, appeals, correspondence, and research.  Recognizes claim issues, denials, and payment trends and communicates these to their immediate supervisor.  Assists management in communicating changes in coding or payer claim requirements to the physician offices. ESSENTIAL DUTIES AND FUNCTIONS: include, but not limited to the following: Make contact on a minimum number of accounts/claims per day. Track and follow claims from filing until adjudication, including any refiling or appeals.  EDUCATION/EXPERIENCE REQUIREMENTS: College degree, coding certification preferred.  High School diploma required. Minimum 1-2 years of medical billing experience; coding certification preferred. NextGen Practice Management software a plus. JOB SKILLS: Understanding of all aspects of billing operations including knowledge of government and managed care programs and insurance contractual arrangements. Knowledge of insurance principles (i.e., coinsurance, deductible, copay, HMO, PPO, etc.) 
PERSONAL SKILLS: Detail oriented, with excellent organizational skills. Highly motivated, reflecting positive attitude at all times. Ability to relate well and show respect for others.

Director of Facilities Operations

GENERAL SUMMARY OF DUTIES: The Director of Facilities Operations is responsible for directing the maintenance operations of Highland Clinic facilities. This person manages the preventative maintenance and repair of skilled trades (e.g., HVAC, plumbing, electrical, and utilities) as well as the facility operations staff. The Director of Facilities Operations manages a safe and efficient working environment, essential to the performance of the clinic. They oversee the construction work and often manage other core Highland Clinic services and/or logistics of business/operations services, e.g., central supply, security, inventory, mail, concierge services. SUPERVISION RECEIVED: CEO SUPERVISION EXERCISED: Facilities Operations Staff, including housekeeping. ESSENTIAL FUNCTIONS: 1. Plans, improves, and maintains owned and leased facilities and equipment. 2. Provides strategic leadership and vision for departments. 3. Provides coordination and direction in the design, review, and specifications of construction and remodel projects with architects and administration. 4. Monitors day to day activities and work on engineering, plant operations, aesthetics and grounds. 5. Provides oversight as needed for contractors and construction managers. 6. Negotiates project contracts; contracts for bio-hazardous waste, pharmaceutical wastes and HIPAA waste for all locations. 7. Maintains records, license requirements, maintenance contracts for all Chemo Hood inspections, X-Ray generating equipment, phone equipment, medical and office equipment. 8. Controls expenditures within the limitations of the project and department budgets. 9. Ensures maintenance of physical structures, HVAC, mechanical, electrical systems, utility systems, and grounds are in operative and safe working condition at all time. 10. Ensures that the health system is in compliance with all local, state, and federal codes and regulations. KNOWLEDGE: 1. Bachelor’s degree in business, engineering, or project management or equivalent experience. 2. Minimum 10 – 15 years’ experience working in a healthcare facilities management is preferred. 3. Project management skills including coordination, communication, prioritization, troubleshooting, adherence to budget and completion goals, and recruiting resources. 4. Strategic leadership skills and business acumen to execute initiatives and objectives. 5. Problem solving—the individual identifies and resolves problems in a timely manner and gather and analyze information skillfully. 6. Working knowledge of medical facility systems and equipment. 7. Knowledge of Excel, MS Word, etc. SKILLS/ ABILITIES 1. Negotiation skills. 2. Excellent communication and interpersonal skills with ability to communicate across all levels of the organization, including technology, tools, and processes. 3. Planning/organizing—the individual prioritizes and plans work activities, uses time efficiently and develops realistic action plans. 4. Ability to adapt – the individual will need to adapt quickly to changes in scope or direction and be flexible to adopting changes quickly. 5. Excellent leadership skills, including the leading of other high performing leader/managers.

Front Office Coordinator - Receptionist

The Front Office Coordinator books, coordinates and reschedules patients appointments. Relays necessary messages to staff. Greets and registers patients in a prompt, pleasant, and helpful manner. Answers telephone, screens calls and takes messages. Verifies necessary information and records in the medical record. Collects deductibles and co-pays as required by insurance. Maintains and updates current information on physician's schedules ensuring that patients are scheduled properly and appointments are confirmed. Schedules surgeries, outpatient appointments and admissions as requested. Answers questions regarding patient appointments and testing. Assembles patient’s charts for next day visit. Updates profile on all patients. Oversees waiting area, coordinate patient movement, reports problems or irregularities. Attends meetings as required. The jobholder must demonstrate competencies applicable to the job position. Requirements: •Excellent communication skills with the ability to effectively communicate with all levels of staff and patients. •Detail Oriented, with excellent organizational skills. •Self-Driven, shows initiative and thinks proactively. •Highly motivated, reflecting positive attitude at all times. •General understanding of billing and coding. •Ability to work independently and as a team member. •Able to Report to work on time is a must. •Excellent computer stills is a must, with knowledge of McKesson and NextGen software preferred. •Minimum 2-4 years of medical office experience; multi-specialty physician environment a plus. Position is Full-Time: Monday through Friday 8am. to 5p.m.

Housekeeping Staff - Part Time

GENERAL SUMMARY OF DUTIES: Performs cleaning duties to keep the clinic clean and sanitized. ESSENTIAL FUNCTIONS: • Sweep and mop the facilities. • Dust and vacuum each clinic/office. • Clean the restrooms; refill toilet paper rolls and hand soap. • Empty trash from each clinic/office and deposit in clinic’s dumpster. • Keep windows and public waiting areas clean. • Notify maintenance if lights are out. • Wash and sanitize certain medical instruments. • Maintains confidentially of all clinic and patient information. • Other duties as assigned by the supervisor. REQUIREMENTS: • Must understand proper sanitation practices. • Ability to maintain effective working relationships. • Ability to communicate clearly. • Ability to use cleaning equipment

Insurance Analyst

JOB SUMMARY: The Insurance Analyst is responsible for researching and resolving outstanding medical claims and documenting their progress throughout the life of the claims until it can be re-filed. This position involves both customer service and medical billing/coding aspects. ESSENTIAL FUNCTIONS: • Research outstanding claim balances using online research via insurance company portals, and telephone calls to organizations regarding claims status. • Professionally communicate with insurance resources by website, e-mail, telephone, and customer service departments, etc. • Take initiative to utilize and apply industry knowledge to resolve outstanding claims • Accurately document progress of each claim throughout cycle • Reviews and works the claim denial report • Maintain confidentiality of all patient and clinic information • Performs other duties as assigned by supervisor QUALIFICATIONS: • High School diploma or equivalent. • At least one year experience in NextGen working insurance claims • Must have in-depth knowledge of Explanation of Benefits (EOBs) with at least 1 year of medical collections, claims or billing experience. • Must possess knowledge of insurance carrier billing and reimbursement as well as medical terminology. • Professional demeanor and attitude with good customer service skills • Strong analytical and problem-solving skills. • Ability to work independently while understanding the importance of teamwork • Basic Microsoft Office skills

OB/GYN Ultrasound Tech PRN

ESSENTIAL FUNCTIONS: Performs all OB/GYN Ultrasounds according to ACOG guidelines. SKILLS: 1. Two (2) years experience in a healthcare setting as Ultrasound Tech.  2. Skill in production of ultrasounds meeting physician expectations.

Highland Clinic

Main Campus

1455 East Bert Kouns
Shreveport, Louisiana

Main 318-798-4500 

Physician Referral 318-798-4643

Useful Information