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Open Positions

Medical Office Coder

Insurance experience with ICD–10 and CPT coding skills. Works with the providers, medical support staff, insurance and collections departments to resolve coding/compliance issues and associated problems. Performs audits/reviews of medical record documentation to assure accurate coding. Full-time position, Monday through Friday, 8:00 a.m. to 5:00 p.m.

Information Systems Analyst

GENERAL SUMMARY OF DUTIES: Responsible for the secure and effective operation of computer systems and related applications that are used within the organization.  ESSENTIAL FUNCTIONS: • Working with a team of staff including Clinical Data Manager, application and network analysts and support help desk • Evaluating the functionality of systems • Consulting computer users to ascertain needs to ensure that facilities meet user or project requirements • Selecting and purchasing appropriate hardware and software • Project management • Ensuring software licensing laws are followed • Implementing and managing security or integrity and backup procedures • Scheduling upgrades • Provide user training, support, advice, and feedback • Testing and modifying systems to ensure that they operate reliably • Keeping up to date with new technology • Designing maintenance procedures and putting them into operation • Performing subordinate evaluations • Training new staff • Tier II Help Desk and Application support… e.g. NextGen, MedView (PACS) QUALIFICATIONS: • Analytical, troubleshooting, and problem solving skills • Strong technical skills • Knowledge of HIPAA Privacy and Security Rules • The ability to work well under pressure  • Attention to detail • Team player • Organization and time management skills • Interpersonal and communication skills • Management and leadership skills • Proficiency with SQL report writing • Ability to organize, prioritize, and multitask PHYSICAL REQUIREMENTS: • Frequent intermittent sitting

Administrative Receptionist

JOB SUMMART: Serves visitors by greeting, welcoming, and directing them appropriately; and provides administrative assistance to the Clinic’s CEO, CFO, Director of Human Resources and Director of Operations. ESSENTIAL FUNCTIONS: 1. Welcomes visitors by greeting them, in person or on the telephone; answering or referring inquiries. 2. Directs visitors by maintaining employee and department directories; giving instructions. 3. Maintains clinic security by following departmental procedures. 4. Answering phones in a professional manner and routing calls as necessary to the CEO, CFO, Director of Operations or Director of Human Resources. 5. Refers callers to appropriate individuals, take phone messages and screen calls. 6. Answer physician referral line and directs patients to appropriate departments/physician. 7. Maintains safe and clean reception area by complying with procedures, rules, and regulations. 8. Provides excellent customer service, both in person or on the telephone. 9. Contributes to team effort by accomplishing related results as needed. 10. Handles confidential matters concerning clinic policies and practices. 11. Performs ad-hoc administrative duties as needed. 12. Maintains confidentiality of all patient and clinic information. REQUIREMENTS: 1. Associate’s degree in business administration or equivalent experience. 2. Prior experience as a receptionist or in related field. 3. Experience with administrative and clerical procedures. 4. Consistent, professional dress and manner. 5. Knowledge of Microsoft Office (Word, Excel, Power Point and Publisher). 6. Ability to work professionally and effectively with staff, patients, public, external agencies. 7. Must have good verbal communication, listening, time management and organizational skills. 8. Ability to contribute positively as part of a team, helping out with various tasks as required. PHYSICAL/MENTAL DEMANDS: 1. Work may require hand dexterity for office machine operation. 2. Stooping and bending for files and supplies. 3. Ability to sit for extended periods of time. ENVIRONMENTAL/WORKING CONDITIONS: 1. Work is performed in an office environment. 2. Involves frequent contact with staff, physicians, and the public.

Certified Medical Assistant

ESSENTIAL FUNCTIONS: 1. Obtains patient history and charts procedures for medical records. 2. Schedule surgeries, pre-ops, MRIs, CTs, Lab and appointments. 3. Handles patient questions during visits and via phone, providing advice and resolving problems in consultation with physician. 4. Uses and maintains equipment and supplies appropriately. 5. The jobholder must demonstrate current EXPERIENCE: Minimum of two years experience in medical office. KNOWLEDGE: 1. Knowledge of medical technology and techniques including knowing how to conduct necessary medical tests. 2. Proper spelling of medical terms and medications. 3. Knowledge of educational techniques in instruction of patients. ABILITIES: 1. Ability to establish/maintain effective relationships with patients, physicians, staff. 2. Ability to use communication/listening skills and telephone techniques effectively.

Certified Medical Assistant - Float - Shreveport

ESSENTIAL FUNCTIONS: 1. Obtains patient history and charts procedures for medical records. 2. Schedule surgeries, pre-ops, MRIs, CTs, Lab and appointments. 3. Handles patient questions during visits and via phone, providing advice and resolving problems in consultation with physician. 4. Uses and maintains equipment and supplies appropriately. 5. The jobholder must demonstrate current EXPERIENCE: Minimum of two years experience in medical office. KNOWLEDGE: 1. Knowledge of medical technology and techniques including knowing how to conduct necessary medical tests. 2. Proper spelling of medical terms and medications. 3. Knowledge of educational techniques in instruction of patients. ABILITIES: 1. Ability to establish/maintain effective relationships with patients, physicians, staff. 2. Ability to use communication/listening skills and telephone techniques effectively.

Coding Analyst

Works with the providers, medical support staff, insurance and collections departments to resolve coding issues and associated problems. Reviews medical record documentation when necessary to assure accurate coding. In coordination with collections personnel, reviews reimbursement from all payers to ensure payment through proper use of codes. In coordination with receptionist/nurses ensures that correct coding procedures are followed prior to electronic insurance filing. Communicates with providers, nurses, receptionist and insurance personnel on coding or reimbursement problems identified in reviewing claims and medical records.

Coding Claims Analyst

SUMMARY OF DUTIES: Participates in the review of all Highland Clinic claim edits, procedure code master files and diagnoses master files for inappropriate billing codes and informs appropriate medical staff personnel.  Responsible for follow up of and collection on primary, secondary, and tertiary insurance claims in a timely manner, insuring accuracy and prompt adjudication of claims. Performs all aspects of claims analysis including refiling, error correcting, appeals, correspondence, and research.  Recognizes claim issues, denials, and payment trends and communicates these to their immediate supervisor.  Assists management in communicating changes in coding or payer claim requirements to the physician offices. ESSENTIAL DUTIES AND FUNCTIONS: include, but not limited to the following: Make contact on a minimum number of accounts/claims per day. Track and follow claims from filing until adjudication, including any refiling or appeals.  EDUCATION/EXPERIENCE REQUIREMENTS: College degree, coding certification preferred.  High School diploma required. Minimum 1-2 years of medical billing experience; coding certification preferred. NextGen Practice Management software a plus. JOB SKILLS: Understanding of all aspects of billing operations including knowledge of government and managed care programs and insurance contractual arrangements. Knowledge of insurance principles (i.e., coinsurance, deductible, copay, HMO, PPO, etc.) 
PERSONAL SKILLS: Detail oriented, with excellent organizational skills. Highly motivated, reflecting positive attitude at all times. Ability to relate well and show respect for others.

Director of Facilities Operations

GENERAL SUMMARY OF DUTIES: The Director of Facilities Operations is responsible for directing the maintenance operations of Highland Clinic facilities. This person manages the preventative maintenance and repair of skilled trades (e.g., HVAC, plumbing, electrical, and utilities) as well as the facility operations staff. The Director of Facilities Operations manages a safe and efficient working environment, essential to the performance of the clinic. They oversee the construction work and often manage other core Highland Clinic services and/or logistics of business/operations services, e.g., central supply, security, inventory, mail, concierge services. SUPERVISION RECEIVED: CEO SUPERVISION EXERCISED: Facilities Operations Staff, including housekeeping. ESSENTIAL FUNCTIONS: 1. Plans, improves, and maintains owned and leased facilities and equipment. 2. Provides strategic leadership and vision for departments. 3. Provides coordination and direction in the design, review, and specifications of construction and remodel projects with architects and administration. 4. Monitors day to day activities and work on engineering, plant operations, aesthetics and grounds. 5. Provides oversight as needed for contractors and construction managers. 6. Negotiates project contracts; contracts for bio-hazardous waste, pharmaceutical wastes and HIPAA waste for all locations. 7. Maintains records, license requirements, maintenance contracts for all Chemo Hood inspections, X-Ray generating equipment, phone equipment, medical and office equipment. 8. Controls expenditures within the limitations of the project and department budgets. 9. Ensures maintenance of physical structures, HVAC, mechanical, electrical systems, utility systems, and grounds are in operative and safe working condition at all time. 10. Ensures that the health system is in compliance with all local, state, and federal codes and regulations. KNOWLEDGE: 1. Bachelor’s degree in business, engineering, or project management or equivalent experience. 2. Minimum 10 – 15 years’ experience working in a healthcare facilities management is preferred. 3. Project management skills including coordination, communication, prioritization, troubleshooting, adherence to budget and completion goals, and recruiting resources. 4. Strategic leadership skills and business acumen to execute initiatives and objectives. 5. Problem solving—the individual identifies and resolves problems in a timely manner and gather and analyze information skillfully. 6. Working knowledge of medical facility systems and equipment. 7. Knowledge of Excel, MS Word, etc. SKILLS/ ABILITIES 1. Negotiation skills. 2. Excellent communication and interpersonal skills with ability to communicate across all levels of the organization, including technology, tools, and processes. 3. Planning/organizing—the individual prioritizes and plans work activities, uses time efficiently and develops realistic action plans. 4. Ability to adapt – the individual will need to adapt quickly to changes in scope or direction and be flexible to adopting changes quickly. 5. Excellent leadership skills, including the leading of other high performing leader/managers.

Front Office Coordinator - Receptionist - Shreveport

The Front Office Coordinator books, coordinates and reschedules patients appointments. Relays necessary messages to staff. Greets and registers patients in a prompt, pleasant, and helpful manner. Answers telephone, screens calls and takes messages. Verifies necessary information and records in the medical record. Collects deductibles and co-pays as required by insurance. Maintains and updates current information on physician's schedules ensuring that patients are scheduled properly and appointments are confirmed. Schedules surgeries, outpatient appointments and admissions as requested. Answers questions regarding patient appointments and testing. Assembles patient’s charts for next day visit. Updates profile on all patients. Oversees waiting area, coordinate patient movement, reports problems or irregularities. Attends meetings as required. The jobholder must demonstrate competencies applicable to the job position. Requirements: •Excellent communication skills with the ability to effectively communicate with all levels of staff and patients. •Detail Oriented, with excellent organizational skills. •Self-Driven, shows initiative and thinks proactively. •Highly motivated, reflecting positive attitude at all times. •General understanding of billing and coding. •Ability to work independently and as a team member. •Able to Report to work on time is a must. •Excellent computer stills is a must, with knowledge of McKesson and NextGen software preferred. •Minimum 2-4 years of medical office experience; multi-specialty physician environment a plus. Position is Full-Time: Monday through Friday 8am. to 5p.m.

LPN

Fulfills patient care responsibilities as assigned. Checks schedules and organizes patient flow; accompanies patients to exam/procedure room; assists patients as needed with walking, transfers, dressing, collecting specimens, and preparing for exam, etc. Collects patient history; performs screenings per provider guidelines; assists physicians with various procedures and charting. Fulfills clerical responsibilities as assigned which may include: obtaining lab/x-ray reports, hospital notes, referral information, etc.; completing forms/requisitions as needed; scheduling appointments. Fulfills assigned tasks, which may include: setting up instruments and equipment according to department protocol; cleaning exam/procedure rooms, instruments and equipment between patient visits to maintain infection control; cleaning sterilizer according to scheduled maintenance program and keeping appropriate records; ordering, sorting, storing supplies; restocking exam/procedure rooms. Requirements: •Skilled in performing tasks appropriately. •An understanding of patient education needs by effectively sharing information with patients and families. •Ability to learn and retain information regarding patient care procedures. •Can project a pleasant and professional image. •Able to plan, prioritize and complete delegated tasks. •Demonstrate compassion and caring in dealing with others. Position is FULL-TIME Monday through Friday 8 a.m. to 5 p.m.


OB/GYN Ultrasound Tech PRN

ESSENTIAL FUNCTIONS: Performs all OB/GYN Ultrasounds according to ACOG guidelines. SKILLS: 1. Two (2) years experience in a healthcare setting as Ultrasound Tech.  2. Skill in production of ultrasounds meeting physician expectations.

Radiology Tech (PRN)

GENERAL SUMMARY OF DUTIES: Responsible for taking x-ray exams and related duties.ESSENTIAL FUNCTIONS: 1. Prepares patients for radiologic procedures.  Takes x-rays following established procedures for patient care and safety. 2. Uses a variety of radiation protection and shielding materials. 3. Logs radiologic procedures completed.  Processes related paperwork using computer equipment as directed. 4. Maintains examination rooms.  Stocks necessary medical and radiologic supplies. 5. Develops and processes radiologic film.  Delivers, picks up and returns film. EDUCATION: Graduate of accredited x-ray technician program. EXPERIENCE:  Minimum of one year customer service experience, preferably in health care setting. REQUIREMENTS:  Current Louisiana State Radiology Technician License.  Current CPR certification.  American Registry of Radiologic Technologist registration preferred.

Highland Clinic

Main Campus

1455 East Bert Kouns
Shreveport, Louisiana

Main 318-798-4500 

Physician Referral 318-798-4643

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