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Open Positions

Administrative Assistant

GENERAL SUMMARY OF DUTIES: Provides administrative assistance to the Clinic CEO, CFO, Director of Human Resources, board members and other staff.

RESPONSIBILITIES: 1. Performs duties for administrative and management staff, including dictation, transcribing correspondence, minutes and reports, and proofreading typed material. 2. Handles confidential matters concerning clinic policies and practices. Handles a variety of matters involving contact with various staff, board members, medical committees, government agencies, and the public. 3. Receives and assists visitors and telephone callers. Refers callers to appropriate individuals, take phone messages and screen calls. Answer physician referral line and directs patients to appropriate departments/physician. 4. Assist Administrator, CFO, and Director of Human Resources with special projects. 5. Assist Human Resources when HR Assistant or Director of Human Resources is not available. 6. Maintain Calendar for meetings. Contact participants by memo to attend meetings with a follow up phone call reminder. Order food for meetings, prepare meeting room and request equipment (projector, laptop) as required. 7. Attends monthly Board of Director’s meetings, semi-annual staff meetings and other committee meetings as assigned. Records minutes of meetings. Prepares Power point presentations. Assists with the preparation of materials, agendas, handouts, etc. 8. Maintains governance documents and files including those related to committees, quality assurance, strategic planning, bylaws, personnel, compensation, finance, and other files related to legal matters. Prepares summary for management and board.

Maintains strictest confidentiality.

The jobholder must demonstrate current competencies applicable to the job position.

EDUCATION: Associate degree in business administration or equivalent experience. Bachelor degree preferred.

EXPERIENCE: Minimum of three years of administrative assistance experience including one year with a health care organization. Typing ability of 80 wpm preferred.

KNOWLEDGE: 1. Knowledge of organization policies, procedures, systems. 2. Knowledge of health care administration practices. 3. Knowledge of computer systems, programs and applications (Word, Excel, Power point and Publisher). 4. Knowledge of grammar, spelling, and punctuation to type from draft copy, review and edit reports, and correspondence.

ABILITIES: 1. Ability to work professionally and effectively with staff, patients, public, external agencies. 2. Ability to exercise initiative, problem solving, decision-making.

Job Type: Full Time

Director of Facilities Operations

GENERAL SUMMARY OF DUTIES: The Director of Facilities Operations is responsible for directing the maintenance operations of Highland Clinic facilities. This person manages the preventative maintenance and repair of skilled trades (e.g., HVAC, plumbing, electrical, and utilities) as well as the facility operations staff. The Director of Facilities Operations manages a safe and efficient working environment, essential to the performance of the clinic. They oversee the construction work and often manage other core Highland Clinic services and/or logistics of business/operations services, e.g., central supply, security, inventory, mail, concierge services. SUPERVISION RECEIVED: CEO SUPERVISION EXERCISED: Facilities Operations Staff, including housekeeping. ESSENTIAL FUNCTIONS: 1. Plans, improves, and maintains owned and leased facilities and equipment. 2. Provides strategic leadership and vision for departments. 3. Provides coordination and direction in the design, review, and specifications of construction and remodel projects with architects and administration. 4. Monitors day to day activities and work on engineering, plant operations, aesthetics and grounds. 5. Provides oversight as needed for contractors and construction managers. 6. Negotiates project contracts; contracts for bio-hazardous waste, pharmaceutical wastes and HIPAA waste for all locations. 7. Maintains records, license requirements, maintenance contracts for all Chemo Hood inspections, X-Ray generating equipment, phone equipment, medical and office equipment. 8. Controls expenditures within the limitations of the project and department budgets. 9. Ensures maintenance of physical structures, HVAC, mechanical, electrical systems, utility systems, and grounds are in operative and safe working condition at all time. 10. Ensures that the health system is in compliance with all local, state, and federal codes and regulations. KNOWLEDGE: 1. Bachelor’s degree in business, engineering, or project management or equivalent experience. 2. Minimum 10 – 15 years’ experience working in a healthcare facilities management is preferred. 3. Project management skills including coordination, communication, prioritization, troubleshooting, adherence to budget and completion goals, and recruiting resources. 4. Strategic leadership skills and business acumen to execute initiatives and objectives. 5. Problem solving—the individual identifies and resolves problems in a timely manner and gather and analyze information skillfully. 6. Working knowledge of medical facility systems and equipment. 7. Knowledge of Excel, MS Word, etc. SKILLS/ ABILITIES 1. Negotiation skills. 2. Excellent communication and interpersonal skills with ability to communicate across all levels of the organization, including technology, tools, and processes. 3. Planning/organizing—the individual prioritizes and plans work activities, uses time efficiently and develops realistic action plans. 4. Ability to adapt – the individual will need to adapt quickly to changes in scope or direction and be flexible to adopting changes quickly. 5. Excellent leadership skills, including the leading of other high performing leader/managers.

Electronic Medical Records Trainer

Candidate must possess the ability to participate in EMR implementation as a team member, training and post-implementation, software support for physician practices of all specialties. This position must be able to work closely with clinical personnel to translate clinical requirements and technical specifications needed to create templates appropriate to the practice. The likely candidate should be detailed oriented and have the ability to work with all levels of staff; be able to set realistic implementation expectations, and follow established project plans. Preference is given to candidates who have a clinical background (RN, LPN, MA, etc). NextGen Certified Professional preferred.

Front Office Coordinator - Receptionist

The Front Office Coordinator books, coordinates and reschedules patients appointments. Relays necessary messages to staff. Greets and registers patients in a prompt, pleasant, and helpful manner. Answers telephone, screens calls and takes messages. Verifies necessary information and records in the medical record. Collects deductibles and co-pays as required by insurance. Maintains and updates current information on physician's schedules ensuring that patients are scheduled properly and appointments are confirmed. Schedules surgeries, outpatient appointments and admissions as requested. Answers questions regarding patient appointments and testing. Assembles patient’s charts for next day visit. Updates profile on all patients. Oversees waiting area, coordinate patient movement, reports problems or irregularities. Attends meetings as required. The jobholder must demonstrate competencies applicable to the job position. Requirements: •Excellent communication skills with the ability to effectively communicate with all levels of staff and patients. •Detail Oriented, with excellent organizational skills. •Self-Driven, shows initiative and thinks proactively. •Highly motivated, reflecting positive attitude at all times. •General understanding of billing and coding. •Ability to work independently and as a team member. •Able to Report to work on time is a must. •Excellent computer stills is a must, with knowledge of McKesson and NextGen software preferred. •Minimum 2-4 years of medical office experience; multi-specialty physician environment a plus. Position is Full-Time: Monday through Friday 8am. to 5p.m.

OB/GYN Ultrasound Tech PRN

ESSENTIAL FUNCTIONS: Performs all OB/GYN Ultrasounds according to ACOG guidelines. SKILLS: 1. Two (2) years experience in a healthcare setting as Ultrasound Tech.  2. Skill in production of ultrasounds meeting physician expectations.

Patient Accounts Representative

General knowledge of insurance accounts. Data Entry and general office skills. Works with other staff to follow-up on accounts until zero balance or turned over for collection, assists with answering the telephone and provides information as requested, maintains required billing records, reports, files, participates in educational activities, maintains strictest confidentiality. Experience required.

Highland Clinic

Main Campus

1455 East Bert Kouns
Shreveport, Louisiana

Main 318-798-4500 

Physician Referral 318-798-4643

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