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All Positions

Abstractor/Transcriber

SUMMARY OF DUTIES: Responsible for transcription of patient medical information and other assigned typing duties using transcribing and word-processing equipment.  Coordinates, distributes, and files output. ESSENTIAL DUTIES AND FUNCTIONS: • Abstracts patient data from medical charts into the electronic medical records system • The position requires active communication with contacts in provider offices • High standards of professional ethics, able to maintain strict confidence of private information, respectful of others, able to instill confidence in others and earn their trust • Strong data analytical skills, organizational, facilitation, and project management skills required KNOWLEDGE: • Knowledge of medical terminology, standard medical abbreviations, and pharmacy terms sufficient to identify proper location of specific health information • Working knowledge of clinical workflows to understand types of health information most pertinent to various visits and procedures • Knowledge is required of clinic policies and procedures and governmental regulations • Clinical experience is preferred SKILLS: • Abstracting experience preferred • Outstanding written and oral communication and interpersonal skills • Strong data analytical skills, organizational, facilitation, and project management skills required • Knowledge of general office procedures and Microsoft Office

Administrative Assistant

GENERAL SUMMARY OF DUTIES: Provides administrative assistance to the Clinic CEO, CFO, Director of Human Resources, board members and other staff.

RESPONSIBILITIES: 1. Performs duties for administrative and management staff, including dictation, transcribing correspondence, minutes and reports, and proofreading typed material. 2. Handles confidential matters concerning clinic policies and practices. Handles a variety of matters involving contact with various staff, board members, medical committees, government agencies, and the public. 3. Receives and assists visitors and telephone callers. Refers callers to appropriate individuals, take phone messages and screen calls. Answer physician referral line and directs patients to appropriate departments/physician. 4. Assist Administrator, CFO, and Director of Human Resources with special projects. 5. Assist Human Resources when HR Assistant or Director of Human Resources is not available. 6. Maintain Calendar for meetings. Contact participants by memo to attend meetings with a follow up phone call reminder. Order food for meetings, prepare meeting room and request equipment (projector, laptop) as required. 7. Attends monthly Board of Director’s meetings, semi-annual staff meetings and other committee meetings as assigned. Records minutes of meetings. Prepares Power point presentations. Assists with the preparation of materials, agendas, handouts, etc. 8. Maintains governance documents and files including those related to committees, quality assurance, strategic planning, bylaws, personnel, compensation, finance, and other files related to legal matters. Prepares summary for management and board.

Maintains strictest confidentiality.

The jobholder must demonstrate current competencies applicable to the job position.

EDUCATION: Associate degree in business administration or equivalent experience. Bachelor degree preferred.

EXPERIENCE: Minimum of three years of administrative assistance experience including one year with a health care organization. Typing ability of 80 wpm preferred.

KNOWLEDGE: 1. Knowledge of organization policies, procedures, systems. 2. Knowledge of health care administration practices. 3. Knowledge of computer systems, programs and applications (Word, Excel, Power point and Publisher). 4. Knowledge of grammar, spelling, and punctuation to type from draft copy, review and edit reports, and correspondence.

ABILITIES: 1. Ability to work professionally and effectively with staff, patients, public, external agencies. 2. Ability to exercise initiative, problem solving, decision-making.

Job Type: Full Time

Administrative Receptionist

JOB SUMMART: Serves visitors by greeting, welcoming, and directing them appropriately; and provides administrative assistance to the Clinic’s CEO, CFO, Director of Human Resources and Director of Operations. ESSENTIAL FUNCTIONS: 1. Welcomes visitors by greeting them, in person or on the telephone; answering or referring inquiries. 2. Directs visitors by maintaining employee and department directories; giving instructions. 3. Maintains clinic security by following departmental procedures. 4. Answering phones in a professional manner and routing calls as necessary to the CEO, CFO, Director of Operations or Director of Human Resources. 5. Refers callers to appropriate individuals, take phone messages and screen calls. 6. Answer physician referral line and directs patients to appropriate departments/physician. 7. Maintains safe and clean reception area by complying with procedures, rules, and regulations. 8. Provides excellent customer service, both in person or on the telephone. 9. Contributes to team effort by accomplishing related results as needed. 10. Handles confidential matters concerning clinic policies and practices. 11. Performs ad-hoc administrative duties as needed. 12. Maintains confidentiality of all patient and clinic information. REQUIREMENTS: 1. Associate’s degree in business administration or equivalent experience. 2. Prior experience as a receptionist or in related field. 3. Experience with administrative and clerical procedures. 4. Consistent, professional dress and manner. 5. Knowledge of Microsoft Office (Word, Excel, Power Point and Publisher). 6. Ability to work professionally and effectively with staff, patients, public, external agencies. 7. Must have good verbal communication, listening, time management and organizational skills. 8. Ability to contribute positively as part of a team, helping out with various tasks as required. PHYSICAL/MENTAL DEMANDS: 1. Work may require hand dexterity for office machine operation. 2. Stooping and bending for files and supplies. 3. Ability to sit for extended periods of time. ENVIRONMENTAL/WORKING CONDITIONS: 1. Work is performed in an office environment. 2. Involves frequent contact with staff, physicians, and the public.

Business Office Collection Manager

Oversee the collection department for multi-specialty clinic. Ability to understand and interpret credit policies and regulations.

Business Office Insurance Manager

Manages approximately 12 staff members. Leads working in Accounts Receivable and Physician Billing. Responsible for Managed Care sections of Accounts Receivable. Maximizes collection dollars from all payors. 3-5 years of billing or accounting experience with third party insurance carriers, with at least 1-2 years in a supervisory capacity required. Bachelor's Degree or equivalent experience required.

Business Office Insurance Verifier

Strong telephone and verbal communication skills. Medical insurance background preferred. Cross train with the receptionist/coordinator position.

Business Office Manager

Plans and oversees patient account activity including: insurance payment posting, billing and collections and refunds. Analyzes, evaluates and assists with negotiating managed care contracts and fee schedules and implements plan changes. Maintains knowledge of and comply with established policies and procedures including government, insurance and third-party payor regulations. Possess significant management experience. Knowledge of medical terminology, coding and office procedures required. Education: 4 Year Degree Experience: At least 4 year(s)

Business Office Refund Clerk

Knowledge of accounts receivable practices with minimum knowledge of insurance reimbursement procedures. Ability to examine and prepare documents with accuracy and completeness. Computer and calculator skills required.

Business Office Scanner - Part Time

JOB SUMMARY: This position produces digital copies of documents for retention purposes. The scanned copies of the documents have to be legible so the scanner has to check the quality throughout the process making any adjustments necessary for clean scans. Depending on the position, the scanner might also be responsible for organizing scanned documents on various local, network and cloud storage devices. ESSENTIAL FUNCTIONS:•Feed documents into the scanner to scan • Ensure documents scanned are legible and turned in the right direction for viewing •Make any adjustments to documents or scanner as needed • Maintain confidentiality of all patient and clinic information • Performs other duties as assigned by supervisor QUALIFICATIONS: • High school diploma or equivalent • Attention to detail •Good verbal and written communication skills • Good organizational skills •Good Word Processing skills

Central Supply/Mailroom Attendant

Experience preferred. General knowledge of medical equipment sterilization procedures, cross train with mail room attendant.

Certified Lab Assistant

Performs technical laboratory functions including chemistry, hematology, urinalysis, immunology, and phlebotomy. Reports test results following clinic protocols drawing special alerts to physicians and/or nurses on "red flag" results. Ensures quality control in collecting specimens, and in ensuring appropriate sampling and records. Maintains equipment and supplies as needed. Complies with all policies and OSHA regulations related to safety, cleanliness, infection control. Minimum of six months experience in laboratory, preferably in medical practice setting.

Certified Medical Assistant

ESSENTIAL FUNCTIONS: 1. Obtains patient history and charts procedures for medical records. 2. Schedule surgeries, pre-ops, MRIs, CTs, Lab and appointments. 3. Handles patient questions during visits and via phone, providing advice and resolving problems in consultation with physician. 4. Uses and maintains equipment and supplies appropriately. 5. The jobholder must demonstrate current EXPERIENCE: Minimum of two years experience in medical office. KNOWLEDGE: 1. Knowledge of medical technology and techniques including knowing how to conduct necessary medical tests. 2. Proper spelling of medical terms and medications. 3. Knowledge of educational techniques in instruction of patients. ABILITIES: 1. Ability to establish/maintain effective relationships with patients, physicians, staff. 2. Ability to use communication/listening skills and telephone techniques effectively.

Certified Medical Assistant - Float

ESSENTIAL FUNCTIONS: 1. Obtains patient history and charts procedures for medical records. 2. Schedule surgeries, pre-ops, MRIs, CTs, Lab and appointments. 3. Handles patient questions during visits and via phone, providing advice and resolving problems in consultation with physician. 4. Uses and maintains equipment and supplies appropriately. 5. The jobholder must demonstrate current EXPERIENCE: Minimum of two years experience in medical office. KNOWLEDGE: 1. Knowledge of medical technology and techniques including knowing how to conduct necessary medical tests. 2. Proper spelling of medical terms and medications. 3. Knowledge of educational techniques in instruction of patients. ABILITIES: 1. Ability to establish/maintain effective relationships with patients, physicians, staff. 2. Ability to use communication/listening skills and telephone techniques effectively.

Certified Medical Assistant - Oncology

ESSENTIAL FUNCTIONS: 1. Obtains patient history and charts procedures for medical records. 2. Schedule surgeries, pre-ops, MRIs, CTs, Lab and appointments. 3. Handles patient questions during visits and via phone, providing advice and resolving problems in consultation with physician. 4. Uses and maintains equipment and supplies appropriately. 5. The jobholder must demonstrate current EXPERIENCE: Minimum of two years experience in medical office. KNOWLEDGE: 1. Knowledge of medical technology and techniques including knowing how to conduct necessary medical tests. 2. Proper spelling of medical terms and medications. 3. Knowledge of educational techniques in instruction of patients. ABILITIES: 1. Ability to establish/maintain effective relationships with patients, physicians, staff. 2. Ability to use communication/listening skills and telephone techniques effectively.

Certified Medical Assistant - Sibley

ESSENTIAL FUNCTIONS: 1. Obtains patient history and charts procedures for medical records. 2. Schedule surgeries, pre-ops, MRIs, CTs, Lab and appointments. 3. Handles patient questions during visits and via phone, providing advice and resolving problems in consultation with physician. 4. Uses and maintains equipment and supplies appropriately. 5. The jobholder must demonstrate current EXPERIENCE: Minimum of two years experience in medical office. KNOWLEDGE: 1. Knowledge of medical technology and techniques including knowing how to conduct necessary medical tests. 2. Proper spelling of medical terms and medications. 3. Knowledge of educational techniques in instruction of patients. ABILITIES: 1. Ability to establish/maintain effective relationships with patients, physicians, staff. 2. Ability to use communication/listening skills and telephone techniques effectively.

Claims Analysts

Works with Insurance Manager overseeing and monitor outstanding claims. Working denials from Insurance companies. Needs to have a full understanding of healthcare billing, processing, adjusting and resubmitting of claims as well as Insurance policies, procedures and benefit coverage. Claims analysts should have an understanding of the terminology commonly used in medical billing.

Coding Analyst

Works with the providers, medical support staff, insurance and collections departments to resolve coding issues and associated problems. Reviews medical record documentation when necessary to assure accurate coding. In coordination with collections personnel, reviews reimbursement from all payers to ensure payment through proper use of codes. In coordination with receptionist/nurses ensures that correct coding procedures are followed prior to electronic insurance filing. Communicates with providers, nurses, receptionist and insurance personnel on coding or reimbursement problems identified in reviewing claims and medical records.

Coding Claims Analyst

SUMMARY OF DUTIES: Participates in the review of all Highland Clinic claim edits, procedure code master files and diagnoses master files for inappropriate billing codes and informs appropriate medical staff personnel.  Responsible for follow up of and collection on primary, secondary, and tertiary insurance claims in a timely manner, insuring accuracy and prompt adjudication of claims. Performs all aspects of claims analysis including refiling, error correcting, appeals, correspondence, and research.  Recognizes claim issues, denials, and payment trends and communicates these to their immediate supervisor.  Assists management in communicating changes in coding or payer claim requirements to the physician offices. ESSENTIAL DUTIES AND FUNCTIONS: include, but not limited to the following: Make contact on a minimum number of accounts/claims per day. Track and follow claims from filing until adjudication, including any refiling or appeals.  EDUCATION/EXPERIENCE REQUIREMENTS: College degree, coding certification preferred.  High School diploma required. Minimum 1-2 years of medical billing experience; coding certification preferred. NextGen Practice Management software a plus. JOB SKILLS: Understanding of all aspects of billing operations including knowledge of government and managed care programs and insurance contractual arrangements. Knowledge of insurance principles (i.e., coinsurance, deductible, copay, HMO, PPO, etc.) 
PERSONAL SKILLS: Detail oriented, with excellent organizational skills. Highly motivated, reflecting positive attitude at all times. Ability to relate well and show respect for others.

Computer Support/Associate System Administrator

Provide technical assistance to computer system users. Install, configure, and support the local area network (LAN), wide area network (WAN), and Internet system. Maintain network hardware and software. Knowledge of MS SQL required. Knowledge of Linux Operating System and A+ certification preferred.

Data Entry Clerk (Charge Posting)

JOB SUMMARY: Types information into a database from paper documents. The ideal candidate must be able to operate a 10-key calculator and have strong computer, data entry and organizational skills.  This position will report to the Department Manager.  An understanding of data confidentiality principles is required.  RESPONSIBILITIES: • Transfer data from paper formats into computer files or database systems. • Type in data provided directly from customers. • Enter large numbers of figures without mistakes • Verify data by comparing it to source documents • Update existing data • Retrieve data from the database or electronic files as requested. • Perform regular backups to ensure data preservation • Sort and organize paperwork after entering data to ensure it is not lost. REQUIREMENTS: • Proven experience as data entry clerk • Fast typing skills; Knowledge of touch typing system is strongly preferred • Excellent knowledge of word processing tools and spreadsheets (MS Office Word, Excel etc.) • Working knowledge of office equipment and computer hardware and peripheral devices • Basic understanding of databases • Good command of English both oral and written and customer service skills • Great attention to detail • High school degree or equivalent.

Delivery Person

Medical/office supply delivery offsite. Valid driver's license required with clean driving record. Driving record will be verified. Must be at least 21 years old. Lifting 30 to 50 pounds required. Full-time or part-time; Monday through Friday, 8:00 a.m. to 5:00 p.m. or 12:00 p.m. to 5:00 p.m.

Denials/Appeals Coordinator

Assists in resolving complex claim, denial and appeal issues. Ensures compliance with state and regulatory mandated time lines for medical denials and appeals. Assures all documentation is accurate and complete. Utilizes excellent customer service principles to assist internal and external customers. Utilizes effective communication, conflict management and negotiation skills. Collaboratively works with other departments. Creatively explores alternatives in the appeals process. Applies problem-solving techniques to the appeal/denial process. Requires a high school diploma or equivalent and working knowledge and experience with Medicare, Medicaid, and managed care billing and contract requirements. Must have strong PC skills. Excellent communication, problem-solving, organizational, and interpersonal skills are necessary. A bachelor’s degree is preferred but not required.

Director of Facilities Operations

GENERAL SUMMARY OF DUTIES: The Director of Facilities Operations is responsible for directing the maintenance operations of Highland Clinic facilities. This person manages the preventative maintenance and repair of skilled trades (e.g., HVAC, plumbing, electrical, and utilities) as well as the facility operations staff. The Director of Facilities Operations manages a safe and efficient working environment, essential to the performance of the clinic. They oversee the construction work and often manage other core Highland Clinic services and/or logistics of business/operations services, e.g., central supply, security, inventory, mail, concierge services. SUPERVISION RECEIVED: CEO SUPERVISION EXERCISED: Facilities Operations Staff, including housekeeping. ESSENTIAL FUNCTIONS: 1. Plans, improves, and maintains owned and leased facilities and equipment. 2. Provides strategic leadership and vision for departments. 3. Provides coordination and direction in the design, review, and specifications of construction and remodel projects with architects and administration. 4. Monitors day to day activities and work on engineering, plant operations, aesthetics and grounds. 5. Provides oversight as needed for contractors and construction managers. 6. Negotiates project contracts; contracts for bio-hazardous waste, pharmaceutical wastes and HIPAA waste for all locations. 7. Maintains records, license requirements, maintenance contracts for all Chemo Hood inspections, X-Ray generating equipment, phone equipment, medical and office equipment. 8. Controls expenditures within the limitations of the project and department budgets. 9. Ensures maintenance of physical structures, HVAC, mechanical, electrical systems, utility systems, and grounds are in operative and safe working condition at all time. 10. Ensures that the health system is in compliance with all local, state, and federal codes and regulations. KNOWLEDGE: 1. Bachelor’s degree in business, engineering, or project management or equivalent experience. 2. Minimum 10 – 15 years’ experience working in a healthcare facilities management is preferred. 3. Project management skills including coordination, communication, prioritization, troubleshooting, adherence to budget and completion goals, and recruiting resources. 4. Strategic leadership skills and business acumen to execute initiatives and objectives. 5. Problem solving—the individual identifies and resolves problems in a timely manner and gather and analyze information skillfully. 6. Working knowledge of medical facility systems and equipment. 7. Knowledge of Excel, MS Word, etc. SKILLS/ ABILITIES 1. Negotiation skills. 2. Excellent communication and interpersonal skills with ability to communicate across all levels of the organization, including technology, tools, and processes. 3. Planning/organizing—the individual prioritizes and plans work activities, uses time efficiently and develops realistic action plans. 4. Ability to adapt – the individual will need to adapt quickly to changes in scope or direction and be flexible to adopting changes quickly. 5. Excellent leadership skills, including the leading of other high performing leader/managers.

Director of Nursing

The Director of Nursing is responsible for creating and maintaining an environment that promotes exceptional patient care and a working environment for our providers and support team throughout the clinic. This position oversees office based surgery compliance and assists in the development and maintenance of the ongoing Quality Assurance Program. The Director of Nursing serves on various committees such as Safety/OSHA and Compliance. Ability to function as a team leader and role model. Bachelors Degree in Nursing is required and a Master's degree in Nursing or Health Care Administration is preferred. Seven to ten years of experience.

Electronic Medical Records Trainer

Candidate must possess the ability to participate in EMR implementation as a team member, training and post-implementation, software support for physician practices of all specialties. This position must be able to work closely with clinical personnel to translate clinical requirements and technical specifications needed to create templates appropriate to the practice. The likely candidate should be detailed oriented and have the ability to work with all levels of staff; be able to set realistic implementation expectations, and follow established project plans. Preference is given to candidates who have a clinical background (RN, LPN, MA, etc). NextGen Certified Professional preferred.

Front Office Coordinator - Receptionist

The Front Office Coordinator books, coordinates and reschedules patients appointments. Relays necessary messages to staff. Greets and registers patients in a prompt, pleasant, and helpful manner. Answers telephone, screens calls and takes messages. Verifies necessary information and records in the medical record. Collects deductibles and co-pays as required by insurance. Maintains and updates current information on physician's schedules ensuring that patients are scheduled properly and appointments are confirmed. Schedules surgeries, outpatient appointments and admissions as requested. Answers questions regarding patient appointments and testing. Assembles patient’s charts for next day visit. Updates profile on all patients. Oversees waiting area, coordinate patient movement, reports problems or irregularities. Attends meetings as required. The jobholder must demonstrate competencies applicable to the job position. Requirements: •Excellent communication skills with the ability to effectively communicate with all levels of staff and patients. •Detail Oriented, with excellent organizational skills. •Self-Driven, shows initiative and thinks proactively. •Highly motivated, reflecting positive attitude at all times. •General understanding of billing and coding. •Ability to work independently and as a team member. •Able to Report to work on time is a must. •Excellent computer stills is a must, with knowledge of McKesson and NextGen software preferred. •Minimum 2-4 years of medical office experience; multi-specialty physician environment a plus. Position is Full-Time: Monday through Friday 8am. to 5p.m.

Front Office Coordinator - Receptionist - Minden

The Front Office Coordinator books, coordinates and reschedules patients appointments. Relays necessary messages to staff. Greets and registers patients in a prompt, pleasant, and helpful manner. Answers telephone, screens calls and takes messages. Verifies necessary information and records in the medical record. Collects deductibles and co-pays as required by insurance. Maintains and updates current information on physician's schedules ensuring that patients are scheduled properly and appointments are confirmed. Schedules surgeries, outpatient appointments and admissions as requested. Answers questions regarding patient appointments and testing. Assembles patient’s charts for next day visit. Updates profile on all patients. Oversees waiting area, coordinate patient movement, reports problems or irregularities. Attends meetings as required. The jobholder must demonstrate competencies applicable to the job position. Requirements: •Excellent communication skills with the ability to effectively communicate with all levels of staff and patients. •Detail Oriented, with excellent organizational skills. •Self-Driven, shows initiative and thinks proactively. •Highly motivated, reflecting positive attitude at all times. •General understanding of billing and coding. •Ability to work independently and as a team member. •Able to Report to work on time is a must. •Excellent computer stills is a must, with knowledge of McKesson and NextGen software preferred. •Minimum 2-4 years of medical office experience; multi-specialty physician environment a plus. Position is Full-Time: Monday through Friday 8am. to 5p.m.

General Maintenance Worker

GENERAL STATEMENT OF DUTIES: Under direction performs a variety of work in the general maintenance and repair of buildings, facilities, and equipment. Performs other related duties as assigned. ESSENTIAL DUTIES AND FUNCTIONS: Insures that buildings and equipment are maintained in a safe, clean and orderly condition in accordance with health and fire regulations; maintains maintenance inventory records and files; prepares reports; monitors maintenance schedules to assure tasks are performed in a timely manner; repairs and treats structures such as floors, showers, sinks, walls, roofs, stairways, and carpets; troubleshoots, repairs and adjusts locks on doors, cabinets, desks, closets; repairs door hinges; cleans plugged key slots; maintains hand and power tools in working condition; maintains and services kitchen and emergency equipment; installs fire extinguishers and maintains a service schedule; monitors site deliveries; contacts appropriate outside agencies to schedule inspections, obtain required permits, and arranges for disposal of hazardous waste and chemicals; moves or arranges for moving of furniture and equipment to requested site; performs lead functions as assigned by management. a. Carpentry: Performs rough and finished carpentry work in the repair of structures such as partitions, walls, doors, office furniture and shelves. b. Electrical: Performs electrical repair work in wiring for switches, outlets, plugs, cables, power circuits and appliances; repairs lighting systems; inspects electrical systems for unsafe conditions; maintains and regularly tests working condition of safety equipment including fire alarm, emergency lighting, and intercom systems. c. Plumbing: Identifies plumbing problems; repairs and maintains plumbing leaks or; replaces washers and other minor parts. d. Safety/Security/Sanitation: Responds to, reports, and removes any safety hazards; reports and repairs damaged property; reports unauthorized visitors; secures gates, doors, and grounds; sets alarm system and may respond to after hours alarm calls; responds to emergency cleanups such as spills and clogged drains; provides general oversight of daily cleaning activities. EDUCATION/EXPERIENCE REQUIREMENTS: Any combination of education, training, and experience which demonstrates ability to perform the duties and responsibilities as described, including progressively responsible experience in building maintenance and repair and/or building trades. Knowledge of: Methods used in maintenance and building repair including basic knowledge of uniform code books, electrical wiring, plumbing, carpentry, painting, and grounds maintenance; basic math; safety practices and procedures relating to the building trades. Skill and Ability to: Use a variety of hand tools and equipment; communicate effectively in both oral and written form; receive and give instructions; measure distance and calculate quantities; read blueprints; review and identify projects needed to be serviced by outside contractors; maintain files and inventory records of supplies; set priorities; coordinate several projects simultaneously; plan and coordinate work schedules; assist in training, planning and directing the work of other employees; provide technical support; develop and maintain effective working relationships with other staff. Other: Possession of a valid driver's license; good driving record and willingness to work outside (if necessary) in inclement weather. PERSONAL SKILLS: 1. Excellent oral and written communication skills, with the ability to communicate effectively with all levels of staff 2. Detail Oriented, with excellent organizational skills 3. Self-Driven, shows initiative and thinks proactively. 4. Highly motivated, reflecting positive attitude at all times 5. Provides direction and guidance to others regarding practice, serves as a resource, preceptor, and mentor. PHYSICAL/MENTAL DEMANDS: Prolonged standing and walking, repeated bending, squatting, stooping, climbing ladders, scaffolding. May be exposed to hazards from use of electrical, electronic, mechanical and power equipment.

Human Resource Specialist

SUMMARY OF DUTIES: Responsible for planning, organizing and implementing recruitment and employment practices. ESSENTIAL DUTIES AND FUNCTIONS: Performs recruitment duties, Processes new employees, Organizes and supports new employee orientations and keeps orientation manual current, Maintains compliance with governmental regulations and industry requirements, Maintains all data and changes in HRIS/Payroll System and run reports as required, Sends out evaluation notices to supervisors 6 weeks prior to the anniversary date month, Administer FMLA/LOA and ensure processing is accurate and complete, Assist with ACA reporting and have understanding of ACA laws, Reconcile insurance bills with accuracy, Assist with 401(k) distributions, loans, and hardship withdrawals, Maintains COBRA database through Conexis entering terminations and updating benefits as required, Front office responsibilities including; receiving and assisting visitors, answering multiline phone system, and coordinate meetings for administration, Process terminations; set up exit interviews, terminate benefit enrollments, Maintains confidentiality of clinic and patient information, Other duties, assignments, projects, etc. as required by administration and physicians  QUALIFICATIONS: Bachelor’s degree in Human Resources preferred or equivalent work experience. Two-four years of experience in human resources. Exercises a high degree of initiative, judgment, and discretion. Analyzes situations accurately and takes effective action.  Establishes and maintains effective working relationships.  Skill in organizing work, delegating and achieving goals & objectives.  Exercises judgment and discretion in interpreting and implementing departmental policies and procedures.  Ability to evaluate and make recommendations for continuous and efficient workflow processes. 

Information Systems Analyst

GENERAL SUMMARY OF DUTIES: Responsible for the secure and effective operation of computer systems and related applications that are used within the organization.  ESSENTIAL FUNCTIONS: • Working with a team of staff including Clinical Data Manager, application and network analysts and support help desk • Evaluating the functionality of systems • Consulting computer users to ascertain needs to ensure that facilities meet user or project requirements • Selecting and purchasing appropriate hardware and software • Project management • Ensuring software licensing laws are followed • Implementing and managing security or integrity and backup procedures • Scheduling upgrades  • Provide user training, support, advice, and feedback • Testing and modifying systems to ensure that they operate reliably • Keeping up to date with new technology • Designing maintenance procedures and putting them into operation • Performing subordinate evaluations • Training new staff • Tier II Help Desk and Application support… e.g. NextGen, MedView (PACS)QUALIFICATIONS: • Analytical, troubleshooting, and problem solving skills  • Strong technical skills • Knowledge of HIPAA Privacy and Security Rules • The ability to work well under pressure • 
Attention to detail • Team player • Organization and time management skills • Interpersonal and communication skills • Management and leadership skills • Proficiency with SQL report writing • Ability to organize, prioritize, and multitask PHYSICAL REQUIREMENTS: • Frequent intermittent sitting • Occasional intermittent walking • Rarely squat, kneel, climb, balance, stoop, reach, bend • Ability to lift up to 30-40 lbs  Keyboarding • Reliable transportation • Ability to travel to remote sites within 60 mile radius EDUCATION AND EXPERIENCE:  • Bachelor’s Degree in a related field preferred • 5+ years of Information Technology experience preferred • Healthcare and Insurance industry knowledge preferred JOB TYPE: Full time

Highland Clinic

Main Campus

1455 East Bert Kouns
Shreveport, Louisiana

Main 318-798-4500 

Physician Referral 318-798-4643

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