All Positions

Administrative Clerk

Essential Functions: Filing in alphabetical order Attaching copies to corresponding documents. Separate, copy, fax, and mail and/or documents. Update and maintain files. File records. Telephone relief for Administration as necessary. Assist with compiling packets. The job holder must demonstrate current competencies applicable to job position. Skills: 10-key, copies, filing, typing, phone skills, basic computer skills Abilities: Ability to examine documents for accuracy and completeness. Ability to prepare records in accordance with detailed instructions. Ability to work effectively with co-workers as a team member. Ability to communicate clearly and effectively.

Business Development Specialist

Responsibilities: Builds market position by locating, developing, negotiating and closing new business accounts for Highland Clinic and source new business accounts. Make calls as appropriate, meet potential clients, build relationships and share clinic services specific to meet their need. Follow leads to generate new volume in The Workplace. Develop objectives and track results in generating new business. Grow and retain existing accounts by presenting new solutions and services to clients. Serve as liaison/account manager for existing accounts. Submit weekly business development report. Arrange and conduct on-site events for health fairs, company physicals, flu clinics and other requested services. Serve as community liaison for Highland Clinic and The Workplace. Marketing activities for Highland Clinic to include advertising, news media, public relations, special events and social media. Assists with website development, design, and content for Highland Clinic. Specific business development initiatives for individual physicians and/or departments of physicians within Highland Clinic. Education/Experience Bachelor’s Degree in Marketing, Public Relations or other related field. Experience in sales to customers or business development, preferably in healthcare. Other Skills and Qualifications Networking, Prospecting, Public Speaking, Sales Planning, Identification of Customer Needs, Meeting Sales Goals. Proficient in Microsoft Word, Excel and PowerPoint.

Business Office Collection Manager

Oversee the collection department for multi-specialty clinic. Ability to understand and interpret credit policies and regulations.

Business Office Insurance Manager

Manages approximately 12 staff members. Leads working in Accounts Receivable and Physician Billing. Responsible for Managed Care sections of Accounts Receivable. Maximizes collection dollars from all payors. 3-5 years of billing or accounting experience with third party insurance carriers, with at least 1-2 years in a supervisory capacity required. Bachelor's Degree or equivalent experience required.

Business Office Insurance Verifier

Strong telephone and verbal communication skills. Medical insurance background preferred. Cross train with the receptionist/coordinator position.

Business Office Manager

Plans and oversees patient account activity including: insurance payment posting, billing and collections and refunds. Analyzes, evaluates and assists with negotiating managed care contracts and fee schedules and implements plan changes. Maintains knowledge of and comply with established policies and procedures including government, insurance and third-party payor regulations. Possess significant management experience. Knowledge of medical terminology, coding and office procedures required. Education: 4 Year Degree Experience: At least 4 year(s)

Business Office Refund Clerk

Knowledge of accounts receivable practices with minimum knowledge of insurance reimbursement procedures. Ability to examine and prepare documents with accuracy and completeness. Computer and calculator skills required.

Central Supply/Mailroom Attendant

Experience preferred. General knowledge of medical equipment sterilization procedures, cross train with mail room attendant.

Certified Lab Assistant

Performs technical laboratory functions including chemistry, hematology, urinalysis, immunology, and phlebotomy. Reports test results following clinic protocols drawing special alerts to physicians and/or nurses on "red flag" results. Ensures quality control in collecting specimens, and in ensuring appropriate sampling and records. Maintains equipment and supplies as needed. Complies with all policies and OSHA regulations related to safety, cleanliness, infection control. Minimum of six months experience in laboratory, preferably in medical practice setting.

Certified Medical Assistant

ESSENTIAL FUNCTIONS: 1. Obtains patient history and charts procedures for medical records. 2. Schedule surgeries, pre-ops, MRIs, CTs, Lab and appointments. 3. Handles patient questions during visits and via phone, providing advice and resolving problems in consultation with physician. 4. Uses and maintains equipment and supplies appropriately. 5. The jobholder must demonstrate current EXPERIENCE: Minimum of two years experience in medical office. KNOWLEDGE: 1. Knowledge of medical technology and techniques including knowing how to conduct necessary medical tests. 2. Proper spelling of medical terms and medications. 3. Knowledge of educational techniques in instruction of patients. ABILITIES: 1. Ability to establish/maintain effective relationships with patients, physicians, staff. 2. Ability to use communication/listening skills and telephone techniques effectively.

Certified Medical Assistant - Natchitoches Location

ESSENTIAL FUNCTIONS: 1. Obtains patient history and charts procedures for medical records. 2. Schedule surgeries, pre-ops, MRIs, CTs, Lab and appointments. 3. Handles patient questions during visits and via phone, providing advice and resolving problems in consultation with physician. 4. Uses and maintains equipment and supplies appropriately. 5. The jobholder must demonstrate current EXPERIENCE: Minimum of two years experience in medical office. KNOWLEDGE: 1. Knowledge of medical technology and techniques including knowing how to conduct necessary medical tests. 2. Proper spelling of medical terms and medications. 3. Knowledge of educational techniques in instruction of patients. ABILITIES: 1. Ability to establish/maintain effective relationships with patients, physicians, staff. 2. Ability to use communication/listening skills and telephone techniques effectively.

Claims Analysts

Works with Insurance Manager overseeing and monitor outstanding claims. Working denials from Insurance companies. Needs to have a full understanding of healthcare billing, processing, adjusting and resubmitting of claims as well as Insurance policies, procedures and benefit coverage. Claims analysts should have an understanding of the terminology commonly used in medical billing.

Coding Analyst

Works with the providers, medical support staff, insurance and collections departments to resolve coding issues and associated problems. Reviews medical record documentation when necessary to assure accurate coding. In coordination with collections personnel, reviews reimbursement from all payers to ensure payment through proper use of codes. In coordination with receptionist/nurses ensures that correct coding procedures are followed prior to electronic insurance filing. Communicates with providers, nurses, receptionist and insurance personnel on coding or reimbursement problems identified in reviewing claims and medical records.

Computer Support/Associate System Administrator

Provide technical assistance to computer system users. Install, configure, and support the local area network (LAN), wide area network (WAN), and Internet system. Maintain network hardware and software. Knowledge of MS SQL required. Knowledge of Linux Operating System and A+ certification preferred.

Delivery Person

Medical/office supply delivery offsite. Valid driver's license required with clean driving record. Driving record will be verified. Must be at least 21 years old. Lifting 30 to 50 pounds required. Full-time or part-time; Monday through Friday, 8:00 a.m. to 5:00 p.m. or 12:00 p.m. to 5:00 p.m.

Denials/Appeals Coordinator

Assists in resolving complex claim, denial and appeal issues. Ensures compliance with state and regulatory mandated time lines for medical denials and appeals. Assures all documentation is accurate and complete. Utilizes excellent customer service principles to assist internal and external customers. Utilizes effective communication, conflict management and negotiation skills. Collaboratively works with other departments. Creatively explores alternatives in the appeals process. Applies problem-solving techniques to the appeal/denial process. Requires a high school diploma or equivalent and working knowledge and experience with Medicare, Medicaid, and managed care billing and contract requirements. Must have strong PC skills. Excellent communication, problem-solving, organizational, and interpersonal skills are necessary. A bachelor’s degree is preferred but not required.

Dental Assistant

The oral surgeon’s assistant is responsible for assisting the oral surgeon with the sterilization of equipment and materials, as well as setting up the operating area in accordance with the type of procedure being planned. The oral surgeon’s assistant is also responsible for preparing a patient by obtaining and recording the patient's vital signs. They may also attach relevant monitoring equipment to a patient in preparation for surgery. In-Surgery Tasks The oral surgeon's assistant acts as the oral surgeon's primary support during the surgical procedure. This includes assisting with a variety of tasks, including monitoring intravenous and other medications, passing surgical tools, surgical dressing preparation and suture removal. Assistants are also responsible for making sure that a patient does not breathe in fluids during the procedure and that the patient's lips, cheeks and tongue are protected from unnecessary injury. Post-Surgery Tasks After surgery is complete, the oral surgeon's assistant is responsible for sterilizing instruments and returning them to their proper places. During this period, they will continue to monitor patients' vital signs and instruct them on proper post-operation care. Assistants may also update and file a patient's dental records. Other duties of an Oral Surgeon's Assistant may include: Ordering and storage of dental supplies Prescription preparation Anesthesia and surgery consent form preparation X-ray development Appointment scheduling and confirmation Must have a certification in Dental Assisting from an accredited school.

Director of Nursing

The Director of Nursing is responsible for creating and maintaining an environment that promotes exceptional patient care and a working environment for our providers and support team throughout the clinic. This position oversees office based surgery compliance and assists in the development and maintenance of the ongoing Quality Assurance Program. The Director of Nursing serves on various committees such as Safety/OSHA and Compliance. Ability to function as a team leader and role model. Bachelors Degree in Nursing is required and a Master's degree in Nursing or Health Care Administration is preferred. Seven to ten years of experience.

Electronic Medical Records Trainer

Candidate must possess the ability to participate in EMR implementation as a team member, training and post-implementation, software support for physician practices of all specialties. This position must be able to work closely with clinical personnel to translate clinical requirements and technical specifications needed to create templates appropriate to the practice. The likely candidate should be detailed oriented and have the ability to work with all levels of staff; be able to set realistic implementation expectations, and follow established project plans. Preference is given to candidates who have a clinical background (RN, LPN, MA, etc). NextGen Certified Professional preferred.

Front Office Coordinator - Receptionist

The Front Office Coordinator books, coordinates and reschedules patients appointments. Relays necessary messages to staff. Greets and registers patients in a prompt, pleasant, and helpful manner. Answers telephone, screens calls and takes messages. Verifies necessary information and records in the medical record. Collects deductibles and co-pays as required by insurance. Maintains and updates current information on physician's schedules ensuring that patients are scheduled properly and appointments are confirmed. Schedules surgeries, outpatient appointments and admissions as requested. Answers questions regarding patient appointments and testing. Assembles patient’s charts for next day visit. Updates profile on all patients. Oversees waiting area, coordinate patient movement, reports problems or irregularities. Attends meetings as required. The jobholder must demonstrate competencies applicable to the job position. Requirements: •Excellent communication skills with the ability to effectively communicate with all levels of staff and patients. •Detail Oriented, with excellent organizational skills. •Self-Driven, shows initiative and thinks proactively. •Highly motivated, reflecting positive attitude at all times. •General understanding of billing and coding. •Ability to work independently and as a team member. •Able to Report to work on time is a must. •Excellent computer stills is a must, with knowledge of McKesson and NextGen software preferred. •Minimum 2-4 years of medical office experience; multi-specialty physician environment a plus. Position is Full-Time: Monday through Friday 8am. to 5p.m.

General Maintenance Worker

GENERAL STATEMENT OF DUTIES: Under direction performs a variety of work in the general maintenance and repair of buildings, facilities, and equipment. Performs other related duties as assigned. ESSENTIAL DUTIES AND FUNCTIONS: Insures that buildings and equipment are maintained in a safe, clean and orderly condition in accordance with health and fire regulations; maintains maintenance inventory records and files; prepares reports; monitors maintenance schedules to assure tasks are performed in a timely manner; repairs and treats structures such as floors, showers, sinks, walls, roofs, stairways, and carpets; troubleshoots, repairs and adjusts locks on doors, cabinets, desks, closets; repairs door hinges; cleans plugged key slots; maintains hand and power tools in working condition; maintains and services kitchen and emergency equipment; installs fire extinguishers and maintains a service schedule; monitors site deliveries; contacts appropriate outside agencies to schedule inspections, obtain required permits, and arranges for disposal of hazardous waste and chemicals; moves or arranges for moving of furniture and equipment to requested site; performs lead functions as assigned by management. a. Carpentry: Performs rough and finished carpentry work in the repair of structures such as partitions, walls, doors, office furniture and shelves. b. Electrical: Performs electrical repair work in wiring for switches, outlets, plugs, cables, power circuits and appliances; repairs lighting systems; inspects electrical systems for unsafe conditions; maintains and regularly tests working condition of safety equipment including fire alarm, emergency lighting, and intercom systems. c. Plumbing: Identifies plumbing problems; repairs and maintains plumbing leaks or; replaces washers and other minor parts. d. Safety/Security/Sanitation: Responds to, reports, and removes any safety hazards; reports and repairs damaged property; reports unauthorized visitors; secures gates, doors, and grounds; sets alarm system and may respond to after hours alarm calls; responds to emergency cleanups such as spills and clogged drains; provides general oversight of daily cleaning activities. EDUCATION/EXPERIENCE REQUIREMENTS: Any combination of education, training, and experience which demonstrates ability to perform the duties and responsibilities as described, including progressively responsible experience in building maintenance and repair and/or building trades. Knowledge of: Methods used in maintenance and building repair including basic knowledge of uniform code books, electrical wiring, plumbing, carpentry, painting, and grounds maintenance; basic math; safety practices and procedures relating to the building trades. Skill and Ability to: Use a variety of hand tools and equipment; communicate effectively in both oral and written form; receive and give instructions; measure distance and calculate quantities; read blueprints; review and identify projects needed to be serviced by outside contractors; maintain files and inventory records of supplies; set priorities; coordinate several projects simultaneously; plan and coordinate work schedules; assist in training, planning and directing the work of other employees; provide technical support; develop and maintain effective working relationships with other staff. Other: Possession of a valid driver's license; good driving record and willingness to work outside (if necessary) in inclement weather. PERSONAL SKILLS: 1. Excellent oral and written communication skills, with the ability to communicate effectively with all levels of staff 2. Detail Oriented, with excellent organizational skills 3. Self-Driven, shows initiative and thinks proactively. 4. Highly motivated, reflecting positive attitude at all times 5. Provides direction and guidance to others regarding practice, serves as a resource, preceptor, and mentor. PHYSICAL/MENTAL DEMANDS: Prolonged standing and walking, repeated bending, squatting, stooping, climbing ladders, scaffolding. May be exposed to hazards from use of electrical, electronic, mechanical and power equipment.

Human Resources Assistant

Assist Human Resources Director. Assist in ad placement. Review employment applications. Enter and maintain personnel data in software database. Coordinate and administer health and life insurance enrollment for new employees. Perform portion of New Employee Orientation. Assist with 401K enrollment.

IT Help Desk Support Specialist

Full-Time Position Initial phone or email contact person for first level corrective involving computer workstation hardware and software problems. Responsible for tracking and documenting issues and their solutions, troubleshooting and researching problems for internal or external sites. May provide assistance concerning the use of computer hardware and software, including printing, installation, word-processing, electronic mail, and operating systems.

LPN

Fulfills patient care responsibilities as assigned. Checks schedules and organizes patient flow; accompanies patients to exam/procedure room; assists patients as needed with walking, transfers, dressing, collecting specimens, and preparing for exam, etc. Collects patient history; performs screenings per provider guidelines; assists physicians with various procedures and charting. Fulfills clerical responsibilities as assigned which may include: obtaining lab/x-ray reports, hospital notes, referral information, etc.; completing forms/requisitions as needed; scheduling appointments. Fulfills assigned tasks, which may include: setting up instruments and equipment according to department protocol; cleaning exam/procedure rooms, instruments and equipment between patient visits to maintain infection control; cleaning sterilizer according to scheduled maintenance program and keeping appropriate records; ordering, sorting, storing supplies; restocking exam/procedure rooms. Requirements: •Skilled in performing tasks appropriately. •An understanding of patient education needs by effectively sharing information with patients and families. •Ability to learn and retain information regarding patient care procedures. •Can project a pleasant and professional image. •Able to plan, prioritize and complete delegated tasks. •Demonstrate compassion and caring in dealing with others. Position is FULL-TIME Monday through Friday 8 a.m. to 5 p.m.

Medical Office Coder

Insurance experience with ICD–10 and CPT coding skills. Works with the providers, medical support staff, insurance and collections departments to resolve coding/compliance issues and associated problems. Performs audits/reviews of medical record documentation to assure accurate coding. Full-time position, Monday through Friday, 8:00 a.m. to 5:00 p.m.

Medical Office Manager

Medical Office Manager General Duties Patient Management •Schedule surgeries (Precerts) •Point of service collections. •Patient education, pre-op and post-op •Investigates patient complaints - on-site, telephone, correspondence •Accidents – Incident Reports •HIPAA Compliance Employee Management •Supervises technicians, support staff •Liaison between the front office staff and techs (Very critical) •Coordinate employee time off •Fill-in where needed (Front desk and techs) •Train, coach new techs •Troubleshoot employee issues – coordinate with HR •Edit/Approve time in timekeeping system. •Employee evaluations. Billing/Insurance •Month end; year end processing – key tickets if needed. •Troubleshoot coding issues, if needed. •Assist with the implementation of ICD–10 coding (Delayed until 2015) Preferred •Manage/Implement/Coordinate Incentive Programs Physicians •Communicate schedule changes to Receptionist Supervisor •EMR Assistance •Troubleshoot any issues that would delay patient flow Education •High school diploma, BA/BS degree preferred Experience •Minimum of four years management experience preferred Requirements •Knowledge of optical science including technology, lenses, frames •Knowledge of business and management principles. Abilities •Ability to establish/maintain effective relationships with patients, physicians and staff •Ability to deal with customer service challenges including complaints

Medical Records Clerk-Part Time-Ophthalmology Department

Pull charts in centralized medical records department. Respond to all medical record related requests from physicians and other pertinent departments. Ability to follow oral and written instructions. Experience preferred. This position is Part Time

Medical Records Specialist Release of Information

This position is responsible for processing all release of information requests in a timely, efficient and accurate manner, providing customers with the highest quality product and customer service. Specialist must at all times safeguard and protect the patient's right to privacy by ensuring that only authorized individuals have access to the patient's medical information and that all releases of information are in compliance with the request, authorization, company policy, HIPAA regulations, and state/federal regulations as it relates to operation. This position is responsible for performing quality checks on all work to assure accuracy of the release, confidentiality, and proper invoicing. Applicant must also have experience with completion of forms such as disability, FMLA, attending physician statements, cancer policies, etc. 1-2 years of experience required

Medical Technologist Job Share

Performs technical laboratory functions including chemistry, hematology, urinalysis, immunology, and phlebotomy. Ensures quality control in collecting specimens, and in ensuring appropriate sampling and records. Maintains equipment and supplies as needed. Complies with all policies and OSHA regulations related to safety, cleanliness, and infection control. Minimum two years laboratory experience, preferably in clinic setting. Job Share/Part-time position.

Medical Transcriptionist

Must have 3 - 5 years experience in family practice or internal medicine transcription. Testing required, type 80 WPM.

MRI Technician

Operate Magnetic Resonance Imaging (MRI) scanners. Monitor patient safety and comfort, and view images of area being scanned to ensure quality of pictures. May administer contrast agents, medication and/or sedation intravenously. Explain MRI procedures and position patient on examining table. Enter data into the computer such as patient history, anatomical area to be scanned, orientation specified, and position of entry. Must have at least 3 years experience as MRI tech and be a graduate of accredited MRI certificate program and/or Associates Degree.

Nursing Manager

Supervises nursing staff. Minimum of five years professional nursing experience including two years supervisory level experience required. State RN license required.

Ophthalmology Tech

Essential Function : •Obtains patient history and charts procedures for medical records. • Performs and records visual acuities, color vision, stereopsis test, IOP-NCT, auto refractometer readings, Snelling chart, Pachymetry, topography, visual fields, Fundus photography/angiograms, IOL Master/A-Scan/B-Scan, Lensometer. •Schedule surgeries, pre-ops, MRIs, CTs, Lab and appointments. •Orders new/replacement lenses as needed. • Instructs patients about contact lenses including how to handle, clean, insert and remove. • Handles patient questions during visits and via phone, providing advice and resolving problems in consultation with ophthalmologist. •Uses and maintains equipment and supplies appropriately. •Set up chalazion trays. Requirements Preferred but not required •Knowledge of optometric and contact lens technology and techniques including knowing how to conduct necessary ophthalmic tests. •Proper spelling of medical terms and medications. •Knowledge of educational techniques in instruction of patients. Skills • Skill in appropriate maintenance of contact lens. • Skill in instructional methods through appropriate patient education about contact lens. Ability : •Ability to establish/maintain effective relationships with patients, physicians, staff. •Ability to use communication/listening skills and telephone techniques effectively. Experience •Experience not required but preferred

Orthopaedic Medical Assistant

Experienced Medical Assistant to assist physician with patient care in a clinical setting. Experience in Orthopaedics necessary. Certificate from accredited school of nursing required. Hours are 8:00 a.m. to 5 p.m. Tuesday and Wednesday, and Friday mornings.

Patient Accounts Rep.

General knowledge of insurance accounts. Data Entry and general office skills. Works with other staff to follow-up on accounts until zero balance or turned over for collection, assists with answering the telephone and provides information as requested, maintains required billing records, reports, files, participates in educational activities, maintains strictest confidentiality. Experience required.

Patient Porter/Delivery

Medical/office supply delivery to physician's offices on campus and offsite. Lifting up to 80 pounds required. Patients transported by wheelchair to hospital facility. Fulltime position - Monday through Friday, 8:00 a.m. to 5:00 p.m.

Payment Poster-Full Time

Daily posts, corrects and applies patient and insurance payments including all bill types and corresponding contractual adjustments to patient accounts. Corrects and posts debit/credit adjustments of misapplied payments to ensure accurate and timely reporting of accounts. Must be able to accurately read the insurance Explanation of Benefits. Must be able to operate a 10 key. Experience preferred.

Physician Assistant Oncology

Graduate of AMA accredited physician assistant program. Current state PA license, certified by National Commission on Certification of Physician Assistants. At least one year of experience required.

Purchasing Clerk

Experience in purchasing office supplies and printing. Experience with MAS90 preferred. Hours are 8:00 am to 5:00 pm, Monday through Friday.

Receptionist (Part-Time) Monday, Wednesday and Friday

Minimum 2-4 years of medical office experience; Knowledge of McKesson Practice Management software preferred. Advanced PC skills. General understanding of billing and coding. Overall knowledge and basic understanding of clinical operations a plus Ability to collect, organize, report on and maintain data, as well as establish and maintain records Work conditions (solo, team work, hours, travel, structure) 8am to 12pm Monday – Friday. Position Expectations: Excellent oral communication skills with the ability to communicate effectively with all levels of staff Detail Oriented, with excellent organizational skills Self-Driven, shows initiative and thinks proactively Highly motivated, reflecting positive attitude at all times Ability to work independently and as a team member Clear concise goals or expectations (Daily job responsibilities) Report to work on time to avoid delays in operating room. Collect deductibles and co-pays as required by insurance. Strong telephone and verbal communication skills. Must be multi-tasked oriented and neat in appearance.

Registered Nurse

Assist physicians and staff with the daily coordination of patient care to the facility. Must be certified from an accredited school of nursing and must have a current licensure with the State of Louisiana. Work hours will be Monday through Friday, 8:00 a.m. to 5:00 p.m.

Reimbursement Analyst

Analyze and develop systems related to billing, collecting and reporting of professional and medical services to ensure recovery of all inpatient and outpatient charges; develop revenue budgets for cost centers based on trend analysis and projected market data; ensure compliance with Medicare and insurance carries guidelines related to documentation, coding and medical necessity; train new personnel.

Switchboard Operator

Opens/closes switchboard following standard procedure. Directs calls appropriately to physicians, other medical personnel, administrators and support staff. Keeps records of switchboard function as directed. Assists other departments as directed. Takes messages following guidelines related to timeliness and accuracy and processes appropriately.

Ultrasound Technician

Performs ultrasound procedures as prescribed by a physician for the OB/GYN department. Certification required. Full-time position.

X-Ray Technician

Knowledge and experience of x-ray procedures and protocols. Graduate of accredited x-ray technician program. Minimum of one year experience in a health care setting. (PRN)

Highland Clinic

Main Campus

1455 East Bert Kouns
Shreveport, Louisiana

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