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All Positions

Administrative Assistant

GENERAL SUMMARY OF DUTIES: Provides administrative assistance to the Clinic CEO, CFO, Director of Human Resources, board members and other staff.

RESPONSIBILITIES: 1. Performs duties for administrative and management staff, including dictation, transcribing correspondence, minutes and reports, and proofreading typed material. 2. Handles confidential matters concerning clinic policies and practices. Handles a variety of matters involving contact with various staff, board members, medical committees, government agencies, and the public. 3. Receives and assists visitors and telephone callers. Refers callers to appropriate individuals, take phone messages and screen calls. Answer physician referral line and directs patients to appropriate departments/physician. 4. Assist Administrator, CFO, and Director of Human Resources with special projects. 5. Assist Human Resources when HR Assistant or Director of Human Resources is not available. 6. Maintain Calendar for meetings. Contact participants by memo to attend meetings with a follow up phone call reminder. Order food for meetings, prepare meeting room and request equipment (projector, laptop) as required. 7. Attends monthly Board of Director’s meetings, semi-annual staff meetings and other committee meetings as assigned. Records minutes of meetings. Prepares Power point presentations. Assists with the preparation of materials, agendas, handouts, etc. 8. Maintains governance documents and files including those related to committees, quality assurance, strategic planning, bylaws, personnel, compensation, finance, and other files related to legal matters. Prepares summary for management and board.

Maintains strictest confidentiality.

The jobholder must demonstrate current competencies applicable to the job position.

EDUCATION: Associate degree in business administration or equivalent experience. Bachelor degree preferred.

EXPERIENCE: Minimum of three years of administrative assistance experience including one year with a health care organization. Typing ability of 80 wpm preferred.

KNOWLEDGE: 1. Knowledge of organization policies, procedures, systems. 2. Knowledge of health care administration practices. 3. Knowledge of computer systems, programs and applications (Word, Excel, Power point and Publisher). 4. Knowledge of grammar, spelling, and punctuation to type from draft copy, review and edit reports, and correspondence.

ABILITIES: 1. Ability to work professionally and effectively with staff, patients, public, external agencies. 2. Ability to exercise initiative, problem solving, decision-making.

Job Type: Full Time

Business Development Specialist

Responsibilities: Builds market position by locating, developing, negotiating and closing new business accounts for Highland Clinic and source new business accounts. Make calls as appropriate, meet potential clients, build relationships and share clinic services specific to meet their need. Follow leads to generate new volume in The Workplace. Develop objectives and track results in generating new business. Grow and retain existing accounts by presenting new solutions and services to clients. Serve as liaison/account manager for existing accounts. Submit weekly business development report. Arrange and conduct on-site events for health fairs, company physicals, flu clinics and other requested services. Serve as community liaison for Highland Clinic and The Workplace. Marketing activities for Highland Clinic to include advertising, news media, public relations, special events and social media. Assists with website development, design, and content for Highland Clinic. Specific business development initiatives for individual physicians and/or departments of physicians within Highland Clinic. Education/Experience Bachelor’s Degree in Marketing, Public Relations or other related field. Experience in sales to customers or business development, preferably in healthcare. Other Skills and Qualifications Networking, Prospecting, Public Speaking, Sales Planning, Identification of Customer Needs, Meeting Sales Goals. Proficient in Microsoft Word, Excel and PowerPoint.

Business Office Collection Manager

Oversee the collection department for multi-specialty clinic. Ability to understand and interpret credit policies and regulations.

Business Office Insurance Manager

Manages approximately 12 staff members. Leads working in Accounts Receivable and Physician Billing. Responsible for Managed Care sections of Accounts Receivable. Maximizes collection dollars from all payors. 3-5 years of billing or accounting experience with third party insurance carriers, with at least 1-2 years in a supervisory capacity required. Bachelor's Degree or equivalent experience required.

Business Office Insurance Verifier

Strong telephone and verbal communication skills. Medical insurance background preferred. Cross train with the receptionist/coordinator position.

Business Office Manager

Plans and oversees patient account activity including: insurance payment posting, billing and collections and refunds. Analyzes, evaluates and assists with negotiating managed care contracts and fee schedules and implements plan changes. Maintains knowledge of and comply with established policies and procedures including government, insurance and third-party payor regulations. Possess significant management experience. Knowledge of medical terminology, coding and office procedures required. Education: 4 Year Degree Experience: At least 4 year(s)


Business Office Refund Clerk

Knowledge of accounts receivable practices with minimum knowledge of insurance reimbursement procedures. Ability to examine and prepare documents with accuracy and completeness. Computer and calculator skills required.

Central Supply/Mailroom Attendant

Experience preferred. General knowledge of medical equipment sterilization procedures, cross train with mail room attendant.

Certified Lab Assistant

Performs technical laboratory functions including chemistry, hematology, urinalysis, immunology, and phlebotomy. Reports test results following clinic protocols drawing special alerts to physicians and/or nurses on "red flag" results. Ensures quality control in collecting specimens, and in ensuring appropriate sampling and records. Maintains equipment and supplies as needed. Complies with all policies and OSHA regulations related to safety, cleanliness, infection control. Minimum of six months experience in laboratory, preferably in medical practice setting.

Certified Medical Assistant

ESSENTIAL FUNCTIONS: 1. Obtains patient history and charts procedures for medical records. 2. Schedule surgeries, pre-ops, MRIs, CTs, Lab and appointments. 3. Handles patient questions during visits and via phone, providing advice and resolving problems in consultation with physician. 4. Uses and maintains equipment and supplies appropriately. 5. The jobholder must demonstrate current EXPERIENCE: Minimum of two years experience in medical office. KNOWLEDGE: 1. Knowledge of medical technology and techniques including knowing how to conduct necessary medical tests. 2. Proper spelling of medical terms and medications. 3. Knowledge of educational techniques in instruction of patients. ABILITIES: 1. Ability to establish/maintain effective relationships with patients, physicians, staff. 2. Ability to use communication/listening skills and telephone techniques effectively.

Highland Clinic

Main Campus

1455 East Bert Kouns
Shreveport, Louisiana

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