We are an equal opportunity employer committed to ensuring a diverse workforce. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law. To view the most recent EEO is the Law Poster, click here.


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All Positions

Information Systems Analyst

GENERAL SUMMARY OF DUTIES: Responsible for the secure and effective operation of computer systems and related applications that are used within the organization.  ESSENTIAL FUNCTIONS: • Working with a team of staff including Clinical Data Manager, application and network analysts and support help desk • Evaluating the functionality of systems • Consulting computer users to ascertain needs to ensure that facilities meet user or project requirements • Selecting and purchasing appropriate hardware and software • Project management • Ensuring software licensing laws are followed • Implementing and managing security or integrity and backup procedures • Scheduling upgrades  • Provide user training, support, advice, and feedback • Testing and modifying systems to ensure that they operate reliably • Keeping up to date with new technology • Designing maintenance procedures and putting them into operation • Performing subordinate evaluations • Training new staff • Tier II Help Desk and Application support… e.g. NextGen, MedView (PACS)QUALIFICATIONS: • Analytical, troubleshooting, and problem solving skills  • Strong technical skills • Knowledge of HIPAA Privacy and Security Rules • The ability to work well under pressure • 
Attention to detail • Team player • Organization and time management skills • Interpersonal and communication skills • Management and leadership skills • Proficiency with SQL report writing • Ability to organize, prioritize, and multitask PHYSICAL REQUIREMENTS: • Frequent intermittent sitting • Occasional intermittent walking • Rarely squat, kneel, climb, balance, stoop, reach, bend • Ability to lift up to 30-40 lbs  Keyboarding • Reliable transportation • Ability to travel to remote sites within 60 mile radius EDUCATION AND EXPERIENCE:  • Bachelor’s Degree in a related field preferred • 5+ years of Information Technology experience preferred • Healthcare and Insurance industry knowledge preferred JOB TYPE: Full time

Insurance Analyst

JOB SUMMARY: The Insurance Analyst is responsible for researching and resolving outstanding medical claims and documenting their progress throughout the life of the claims until it can be re-filed. This position involves both customer service and medical billing/coding aspects. ESSENTIAL FUNCTIONS: • Research outstanding claim balances using online research via insurance company portals, and telephone calls to organizations regarding claims status. • Professionally communicate with insurance resources by website, e-mail, telephone, and customer service departments, etc. • Take initiative to utilize and apply industry knowledge to resolve outstanding claims • Accurately document progress of each claim throughout cycle • Reviews and works the claim denial report • Maintain confidentiality of all patient and clinic information • Performs other duties as assigned by supervisor QUALIFICATIONS: • High School diploma or equivalent. • At least one year experience in NextGen working insurance claims • Must have in-depth knowledge of Explanation of Benefits (EOBs) with at least 1 year of medical collections, claims or billing experience. • Must possess knowledge of insurance carrier billing and reimbursement as well as medical terminology. • Professional demeanor and attitude with good customer service skills • Strong analytical and problem-solving skills. • Ability to work independently while understanding the importance of teamwork • Basic Microsoft Office skills

Insurance Manager

Position Description: The Insurance Collections Manager is responsible for managing the activities associated with third party physician billing and collections. This position must support, oversee, and manage the performance and productivity of the team as it relates to AR management, providing continual feedback and guidance to the team. The Manager is the recipient of all escalated and trended issues and is responsible for resolving and/or taking appropriate action on all escalated issues. The Manager must have proven leadership and motivational skills to guide the team to optimal performance. The Manager is held accountable for managing a low receivable by ensuring the team consistently follows-up on billed and denied accounts to ensure timely payment. Duties and Responsibilities: Manages the team's ability to maximize collection dollars from all payors in accordance with the respective contract and physician financial arrangement. Evaluates the quality of work of all team members: quality of documentation, actions taken on accounts, and performance against department measures. Provides timely feedback to staff and addresses performance / quality and training issues. Coordinates the preparation of reports and analyses for follow-up reviews with subordinates and payors to ensure that billed claims are collected and properly adjusted.

IT Application Analyst

GENERAL SUMMARY OF DUTIES: Provide support for application issues identified internally and/or by external vendors. Monitor automated processes to insure successful completion. Provide problem analysis, problem solving, and problem resolution in addition to technical application support. Duties include the creation of ad hoc reports and the implementation of small enhancement requests. SUPERVISION RECEIVED: INFORMATION SYSTEMS SUPERVISOR SUPERVISION EXERCISED: AS ASSIGNED ESSENTIAL FUNCTIONS: • Recreate, troubleshoot, and resolve internal questions/problems in a professional and timely manner • Resolve and/or coordinate the resolution of technical issues utilizing resources from multiple departments • Record and maintain reported questions/problems in an incident tracking system • Execute and deliver special reports for Internal Medicine • Download and upload ERA from Nextgen • Download and upload ERA from McKesson • Research any missing ERA files • Execute and release adjustments using the true up utility • Separate McKesson payments from Nextgen • Answer phone calls and correct problems • Work and complete tickets from the IT ticket queue. • Build all new hires in active directories, as well as all other systems that are needed. • Reset passwords as needed • Build new enterprises in Nextgen • Build new practices in Nextgen • Research claim rejection reasons • Release the Nextgen holding tank every morning • Build all new CPT codes • Build and maintain contract allowables in Nextgen • Research and correct mis-applied or missing contract allowables • Load printers to new hire and floats • Research HL7 issues with lab interface and Nextgen • Execute EOM jobs in McKesson and deliver to departments. • Assist with Callpointe requests, issues, etc. • Learning and assisting with the phone system • Learning and assisting in replacing and updating documents on the intranet • Build and maintain security for the different systems • Send reports through Z-vision when they are accidently faxed to medical records • Delete exams for MRI for Elizabeth in Z-vision. • PACS export Dicom Anonymized Exams (when a physician needs images from pacs sent to a particular group of people but doesn’t want to have any HIPAA info on it, we have to anonymize it). • Develop and run reports as needed • Communicate effectively internally and with external vendors • Manage a workload of technical support issues on a timely basis • Provide written and/or verbal statuses internally and with external vendors on a timely basis • Create documentation for internal processes • Ability to work independently without direct supervision • All other duties as assigned QUALIFICATIONS: • Customer Service and/or Help Desk experience • Experience with incident tracking systems • Demonstrates investigative and diagnostic skills • Experience troubleshooting custom code • Knowledge of HIPAA Privacy and Security Rules • Experience with data conversions • Ability to handle confidential information • Detail oriented including a well-organized system for handling work load • Ability to prioritize and handle multiple tasks • Ability to work longer hours and later shifts as needed to get the job done PHYSICAL REQUIREMENTS: • Frequent intermittent sitting • Occasional intermittent walking • Rarely squat, kneel, climb, balance, stoop, reach, bend • Ability to lift up to 30-40 lbs • Keyboarding • Reliable transportation • Ability to travel to remote sites within 60 mile radius EDUCATION AND EXPERIENCE: • Bachelor's degree in a related field preferred • 5+ years of support (and/or implementation) related work experience preferred • Healthcare and Insurance industry knowledge preferred

IT Help Desk Support Specialist

Full-Time Position Initial phone or email contact person for first level corrective involving computer workstation hardware and software problems. Responsible for tracking and documenting issues and their solutions, troubleshooting and researching problems for internal or external sites. May provide assistance concerning the use of computer hardware and software, including printing, installation, word-processing, electronic mail, and operating systems.


Fulfills patient care responsibilities as assigned. Checks schedules and organizes patient flow; accompanies patients to exam/procedure room; assists patients as needed with walking, transfers, dressing, collecting specimens, and preparing for exam, etc. Collects patient history; performs screenings per provider guidelines; assists physicians with various procedures and charting. Fulfills clerical responsibilities as assigned which may include: obtaining lab/x-ray reports, hospital notes, referral information, etc.; completing forms/requisitions as needed; scheduling appointments. Fulfills assigned tasks, which may include: setting up instruments and equipment according to department protocol; cleaning exam/procedure rooms, instruments and equipment between patient visits to maintain infection control; cleaning sterilizer according to scheduled maintenance program and keeping appropriate records; ordering, sorting, storing supplies; restocking exam/procedure rooms. Requirements: •Skilled in performing tasks appropriately. •An understanding of patient education needs by effectively sharing information with patients and families. •Ability to learn and retain information regarding patient care procedures. •Can project a pleasant and professional image. •Able to plan, prioritize and complete delegated tasks. •Demonstrate compassion and caring in dealing with others. Position is FULL-TIME Monday through Friday 8 a.m. to 5 p.m.

Marketing and Business Development Manager

Responsibilities: Builds market position by locating, developing, negotiating and closing new business accounts for Highland Clinic and source new business accounts. Make calls as appropriate, meet potential clients, build relationships and share clinic services specific to meet their need. Follow leads to generate new volume in The Workplace. Develop objectives and track results in generating new business. Grow and retain existing accounts by presenting new solutions and services to clients. Serve as liaison/account manager for existing accounts. Submit weekly business development report. Arrange and conduct on-site events for health fairs, company physicals, flu clinics and other requested services. Serve as community liaison for Highland Clinic and The Workplace. Marketing activities for Highland Clinic to include advertising, news media, public relations, special events and social media. Assists with website development, design, and content for Highland Clinic. Specific business development initiatives for individual physicians and/or departments of physicians within Highland Clinic. Education/Experience Bachelor’s Degree in Marketing, Public Relations or other related field. Experience in sales to customers or business development, preferably in healthcare. Other Skills and Qualifications Networking, Prospecting, Public Speaking, Sales Planning, Identification of Customer Needs, Meeting Sales Goals. Proficient in Microsoft Word, Excel and PowerPoint.

Medical Office Coder

Insurance experience with ICD–10 and CPT coding skills. Works with the providers, medical support staff, insurance and collections departments to resolve coding/compliance issues and associated problems. Performs audits/reviews of medical record documentation to assure accurate coding. Full-time position, Monday through Friday, 8:00 a.m. to 5:00 p.m.

Medical Records Clerk-Part Time-Ophthalmology Department

Pull charts in centralized medical records department. Respond to all medical record related requests from physicians and other pertinent departments. Ability to follow oral and written instructions. Experience preferred. This position is Part Time.

Medical Records Specialist Release of Information

This position is responsible for processing all release of information requests in a timely, efficient and accurate manner, providing customers with the highest quality product and customer service. Specialist must at all times safeguard and protect the patient's right to privacy by ensuring that only authorized individuals have access to the patient's medical information and that all releases of information are in compliance with the request, authorization, company policy, HIPAA regulations, and state/federal regulations as it relates to operation. This position is responsible for performing quality checks on all work to assure accuracy of the release, confidentiality, and proper invoicing. Applicant must also have experience with completion of forms such as disability, FMLA, attending physician statements, cancer policies, etc. 1-2 years of experience required.

Highland Clinic

Main Campus

1455 East Bert Kouns
Shreveport, Louisiana

Main 318-798-4500 

Physician Referral 318-798-4643

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