We are an equal opportunity employer committed to ensuring a diverse workforce. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law. To view the most recent EEO is the Law Poster, click here.

E-Verify

This employer participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S. For more information on E-Verify, click here.

All Positions

Denials/Appeals Coordinator

Assists in resolving complex claim, denial and appeal issues. Ensures compliance with state and regulatory mandated time lines for medical denials and appeals. Assures all documentation is accurate and complete. Utilizes excellent customer service principles to assist internal and external customers. Utilizes effective communication, conflict management and negotiation skills. Collaboratively works with other departments. Creatively explores alternatives in the appeals process. Applies problem-solving techniques to the appeal/denial process. Requires a high school diploma or equivalent and working knowledge and experience with Medicare, Medicaid, and managed care billing and contract requirements. Must have strong PC skills. Excellent communication, problem-solving, organizational, and interpersonal skills are necessary. A bachelor’s degree is preferred but not required.

Dental Assistant

The oral surgeon’s assistant is responsible for assisting the oral surgeon with the sterilization of equipment and materials, as well as setting up the operating area in accordance with the type of procedure being planned. The oral surgeon’s assistant is also responsible for preparing a patient by obtaining and recording the patient's vital signs. They may also attach relevant monitoring equipment to a patient in preparation for surgery. In-Surgery Tasks The oral surgeon's assistant acts as the oral surgeon's primary support during the surgical procedure. This includes assisting with a variety of tasks, including monitoring intravenous and other medications, passing surgical tools, surgical dressing preparation and suture removal. Assistants are also responsible for making sure that a patient does not breathe in fluids during the procedure and that the patient's lips, cheeks and tongue are protected from unnecessary injury. Post-Surgery Tasks After surgery is complete, the oral surgeon's assistant is responsible for sterilizing instruments and returning them to their proper places. During this period, they will continue to monitor patients' vital signs and instruct them on proper post-operation care. Assistants may also update and file a patient's dental records. Other duties of an Oral Surgeon's Assistant may include: Ordering and storage of dental supplies Prescription preparation Anesthesia and surgery consent form preparation X-ray development Appointment scheduling and confirmation Must have a certification in Dental Assisting from an accredited school.

Director of Facilities Operations

GENERAL SUMMARY OF DUTIES: The Director of Facilities Operations is responsible for directing the maintenance operations of Highland Clinic facilities. This person manages the preventative maintenance and repair of skilled trades (e.g., HVAC, plumbing, electrical, and utilities) as well as the facility operations staff. The Director of Facilities Operations manages a safe and efficient working environment, essential to the performance of the clinic. They oversee the construction work and often manage other core Highland Clinic services and/or logistics of business/operations services, e.g., central supply, security, inventory, mail, concierge services. SUPERVISION RECEIVED: CEO SUPERVISION EXERCISED: Facilities Operations Staff, including housekeeping. ESSENTIAL FUNCTIONS: 1. Plans, improves, and maintains owned and leased facilities and equipment. 2. Provides strategic leadership and vision for departments. 3. Provides coordination and direction in the design, review, and specifications of construction and remodel projects with architects and administration. 4. Monitors day to day activities and work on engineering, plant operations, aesthetics and grounds. 5. Provides oversight as needed for contractors and construction managers. 6. Negotiates project contracts; contracts for bio-hazardous waste, pharmaceutical wastes and HIPAA waste for all locations. 7. Maintains records, license requirements, maintenance contracts for all Chemo Hood inspections, X-Ray generating equipment, phone equipment, medical and office equipment. 8. Controls expenditures within the limitations of the project and department budgets. 9. Ensures maintenance of physical structures, HVAC, mechanical, electrical systems, utility systems, and grounds are in operative and safe working condition at all time. 10. Ensures that the health system is in compliance with all local, state, and federal codes and regulations. KNOWLEDGE: 1. Bachelor’s degree in business, engineering, or project management or equivalent experience. 2. Minimum 10 – 15 years’ experience working in a healthcare facilities management is preferred. 3. Project management skills including coordination, communication, prioritization, troubleshooting, adherence to budget and completion goals, and recruiting resources. 4. Strategic leadership skills and business acumen to execute initiatives and objectives. 5. Problem solving—the individual identifies and resolves problems in a timely manner and gather and analyze information skillfully. 6. Working knowledge of medical facility systems and equipment. 7. Knowledge of Excel, MS Word, etc. SKILLS/ ABILITIES 1. Negotiation skills. 2. Excellent communication and interpersonal skills with ability to communicate across all levels of the organization, including technology, tools, and processes. 3. Planning/organizing—the individual prioritizes and plans work activities, uses time efficiently and develops realistic action plans. 4. Ability to adapt – the individual will need to adapt quickly to changes in scope or direction and be flexible to adopting changes quickly. 5. Excellent leadership skills, including the leading of other high performing leader/managers.

Director of Nursing

The Director of Nursing is responsible for creating and maintaining an environment that promotes exceptional patient care and a working environment for our providers and support team throughout the clinic. This position oversees office based surgery compliance and assists in the development and maintenance of the ongoing Quality Assurance Program. The Director of Nursing serves on various committees such as Safety/OSHA and Compliance. Ability to function as a team leader and role model. Bachelors Degree in Nursing is required and a Master's degree in Nursing or Health Care Administration is preferred. Seven to ten years of experience.

Electronic Medical Records Trainer

Candidate must possess the ability to participate in EMR implementation as a team member, training and post-implementation, software support for physician practices of all specialties. This position must be able to work closely with clinical personnel to translate clinical requirements and technical specifications needed to create templates appropriate to the practice. The likely candidate should be detailed oriented and have the ability to work with all levels of staff; be able to set realistic implementation expectations, and follow established project plans. Preference is given to candidates who have a clinical background (RN, LPN, MA, etc). NextGen Certified Professional preferred.

Front Office Coordinator - Receptionist - Minden

The Front Office Coordinator books, coordinates and reschedules patients appointments. Relays necessary messages to staff. Greets and registers patients in a prompt, pleasant, and helpful manner. Answers telephone, screens calls and takes messages. Verifies necessary information and records in the medical record. Collects deductibles and co-pays as required by insurance. Maintains and updates current information on physician's schedules ensuring that patients are scheduled properly and appointments are confirmed. Schedules surgeries, outpatient appointments and admissions as requested. Answers questions regarding patient appointments and testing. Assembles patient’s charts for next day visit. Updates profile on all patients. Oversees waiting area, coordinate patient movement, reports problems or irregularities. Attends meetings as required. The jobholder must demonstrate competencies applicable to the job position. Requirements: •Excellent communication skills with the ability to effectively communicate with all levels of staff and patients. •Detail Oriented, with excellent organizational skills. •Self-Driven, shows initiative and thinks proactively. •Highly motivated, reflecting positive attitude at all times. •General understanding of billing and coding. •Ability to work independently and as a team member. •Able to Report to work on time is a must. •Excellent computer stills is a must, with knowledge of McKesson and NextGen software preferred. •Minimum 2-4 years of medical office experience; multi-specialty physician environment a plus. Position is Full-Time: Monday through Friday 8am. to 5p.m.

Front Office Coordinator - Receptionist - Shreveport

The Front Office Coordinator books, coordinates and reschedules patients appointments. Relays necessary messages to staff. Greets and registers patients in a prompt, pleasant, and helpful manner. Answers telephone, screens calls and takes messages. Verifies necessary information and records in the medical record. Collects deductibles and co-pays as required by insurance. Maintains and updates current information on physician's schedules ensuring that patients are scheduled properly and appointments are confirmed. Schedules surgeries, outpatient appointments and admissions as requested. Answers questions regarding patient appointments and testing. Assembles patient’s charts for next day visit. Updates profile on all patients. Oversees waiting area, coordinate patient movement, reports problems or irregularities. Attends meetings as required. The jobholder must demonstrate competencies applicable to the job position. Requirements: •Excellent communication skills with the ability to effectively communicate with all levels of staff and patients. •Detail Oriented, with excellent organizational skills. •Self-Driven, shows initiative and thinks proactively. •Highly motivated, reflecting positive attitude at all times. •General understanding of billing and coding. •Ability to work independently and as a team member. •Able to Report to work on time is a must. •Excellent computer stills is a must, with knowledge of McKesson and NextGen software preferred. •Minimum 2-4 years of medical office experience; multi-specialty physician environment a plus. Position is Full-Time: Monday through Friday 8am. to 5p.m.

General Maintenance Worker

GENERAL STATEMENT OF DUTIES: Under direction performs a variety of work in the general maintenance and repair of buildings, facilities, and equipment. Performs other related duties as assigned. ESSENTIAL DUTIES AND FUNCTIONS: Insures that buildings and equipment are maintained in a safe, clean and orderly condition in accordance with health and fire regulations; maintains maintenance inventory records and files; prepares reports; monitors maintenance schedules to assure tasks are performed in a timely manner; repairs and treats structures such as floors, showers, sinks, walls, roofs, stairways, and carpets; troubleshoots, repairs and adjusts locks on doors, cabinets, desks, closets; repairs door hinges; cleans plugged key slots; maintains hand and power tools in working condition; maintains and services kitchen and emergency equipment; installs fire extinguishers and maintains a service schedule; monitors site deliveries; contacts appropriate outside agencies to schedule inspections, obtain required permits, and arranges for disposal of hazardous waste and chemicals; moves or arranges for moving of furniture and equipment to requested site; performs lead functions as assigned by management. a. Carpentry: Performs rough and finished carpentry work in the repair of structures such as partitions, walls, doors, office furniture and shelves. b. Electrical: Performs electrical repair work in wiring for switches, outlets, plugs, cables, power circuits and appliances; repairs lighting systems; inspects electrical systems for unsafe conditions; maintains and regularly tests working condition of safety equipment including fire alarm, emergency lighting, and intercom systems. c. Plumbing: Identifies plumbing problems; repairs and maintains plumbing leaks or; replaces washers and other minor parts. d. Safety/Security/Sanitation: Responds to, reports, and removes any safety hazards; reports and repairs damaged property; reports unauthorized visitors; secures gates, doors, and grounds; sets alarm system and may respond to after hours alarm calls; responds to emergency cleanups such as spills and clogged drains; provides general oversight of daily cleaning activities. EDUCATION/EXPERIENCE REQUIREMENTS: Any combination of education, training, and experience which demonstrates ability to perform the duties and responsibilities as described, including progressively responsible experience in building maintenance and repair and/or building trades. Knowledge of: Methods used in maintenance and building repair including basic knowledge of uniform code books, electrical wiring, plumbing, carpentry, painting, and grounds maintenance; basic math; safety practices and procedures relating to the building trades. Skill and Ability to: Use a variety of hand tools and equipment; communicate effectively in both oral and written form; receive and give instructions; measure distance and calculate quantities; read blueprints; review and identify projects needed to be serviced by outside contractors; maintain files and inventory records of supplies; set priorities; coordinate several projects simultaneously; plan and coordinate work schedules; assist in training, planning and directing the work of other employees; provide technical support; develop and maintain effective working relationships with other staff. Other: Possession of a valid driver's license; good driving record and willingness to work outside (if necessary) in inclement weather. PERSONAL SKILLS: 1. Excellent oral and written communication skills, with the ability to communicate effectively with all levels of staff 2. Detail Oriented, with excellent organizational skills 3. Self-Driven, shows initiative and thinks proactively. 4. Highly motivated, reflecting positive attitude at all times 5. Provides direction and guidance to others regarding practice, serves as a resource, preceptor, and mentor. PHYSICAL/MENTAL DEMANDS: Prolonged standing and walking, repeated bending, squatting, stooping, climbing ladders, scaffolding. May be exposed to hazards from use of electrical, electronic, mechanical and power equipment.

Human Resource Specialist

SUMMARY OF DUTIES: Responsible for planning, organizing and implementing recruitment and employment practices. ESSENTIAL DUTIES AND FUNCTIONS: Performs recruitment duties, Processes new employees, Organizes and supports new employee orientations and keeps orientation manual current, Maintains compliance with governmental regulations and industry requirements, Maintains all data and changes in HRIS/Payroll System and run reports as required, Sends out evaluation notices to supervisors 6 weeks prior to the anniversary date month, Administer FMLA/LOA and ensure processing is accurate and complete, Assist with ACA reporting and have understanding of ACA laws, Reconcile insurance bills with accuracy, Assist with 401(k) distributions, loans, and hardship withdrawals, Maintains COBRA database through Conexis entering terminations and updating benefits as required, Front office responsibilities including; receiving and assisting visitors, answering multiline phone system, and coordinate meetings for administration, Process terminations; set up exit interviews, terminate benefit enrollments, Maintains confidentiality of clinic and patient information, Other duties, assignments, projects, etc. as required by administration and physicians  QUALIFICATIONS: Bachelor’s degree in Human Resources preferred or equivalent work experience. Two-four years of experience in human resources. Exercises a high degree of initiative, judgment, and discretion. Analyzes situations accurately and takes effective action.  Establishes and maintains effective working relationships.  Skill in organizing work, delegating and achieving goals & objectives.  Exercises judgment and discretion in interpreting and implementing departmental policies and procedures.  Ability to evaluate and make recommendations for continuous and efficient workflow processes. 

Information Systems Analyst

GENERAL SUMMARY OF DUTIES: Responsible for the secure and effective operation of computer systems and related applications that are used within the organization.  ESSENTIAL FUNCTIONS: • Working with a team of staff including Clinical Data Manager, application and network analysts and support help desk • Evaluating the functionality of systems • Consulting computer users to ascertain needs to ensure that facilities meet user or project requirements • Selecting and purchasing appropriate hardware and software • Project management • Ensuring software licensing laws are followed • Implementing and managing security or integrity and backup procedures • Scheduling upgrades  • Provide user training, support, advice, and feedback • Testing and modifying systems to ensure that they operate reliably • Keeping up to date with new technology • Designing maintenance procedures and putting them into operation • Performing subordinate evaluations • Training new staff • Tier II Help Desk and Application support… e.g. NextGen, MedView (PACS)QUALIFICATIONS: • Analytical, troubleshooting, and problem solving skills  • Strong technical skills • Knowledge of HIPAA Privacy and Security Rules • The ability to work well under pressure • 
Attention to detail • Team player • Organization and time management skills • Interpersonal and communication skills • Management and leadership skills • Proficiency with SQL report writing • Ability to organize, prioritize, and multitask PHYSICAL REQUIREMENTS: • Frequent intermittent sitting • Occasional intermittent walking • Rarely squat, kneel, climb, balance, stoop, reach, bend • Ability to lift up to 30-40 lbs  Keyboarding • Reliable transportation • Ability to travel to remote sites within 60 mile radius EDUCATION AND EXPERIENCE:  • Bachelor’s Degree in a related field preferred • 5+ years of Information Technology experience preferred • Healthcare and Insurance industry knowledge preferred JOB TYPE: Full time

Highland Clinic

Main Campus

1455 East Bert Kouns
Shreveport, Louisiana

Main 318-798-4500 

Physician Referral 318-798-4643

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